Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
References
Languages
Timeline
Generic
Rodrigo Martin

Rodrigo Martin

Barcelona

Summary

I am excited to apply for this position, as I believe my extensive experience managing key client relationships at TravelPerk, combined with my ability to leverage AI and data-driven strategies, aligns perfectly with your needs.

+8 years experienced Tourism & Hospitality business partner: Versatile, proactive, strategic thinker, results oriented, and emotionally developed professional. Highly developed cross cultural, creative, perceptual, social & team building skills with wide range of knowledge in Business administration and social communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

TravelPerk
Barcelona
12.2023 - Current
  • As an Account Manager at TravelPerk, I manage a diverse portfolio of high-value clients, leveraging AI-driven tools, data analysis, and strategic planning to drive client satisfaction, revenue growth, and retention.
  • AI & Data Analysis: Leverage AI and predictive analytics to personalize solutions based on client behavior and market trends.
  • Revenue Growth: Increased portfolio revenue by 30% through strategic growth and upselling.
  • Client Retention: Achieved 95% retention using AI-based forecasting to address potential issues.
  • Strategic Planning & Prioritization: Developed data-driven strategies to optimize client engagement.
  • Cross-Functional Collaboration: Worked with teams across sales, product, and marketing for seamless delivery.
  • Proactive Issue Resolution: Used AI to anticipate and resolve client issues, reducing churn.
  • Client-Centric Solutions: Built trust with tailored, data-backed solutions.
  • Quarterly Business Reviews: Boosted client engagement through travel budget optimization.
  • Sales Forecasting & Data Analysis: Utilized trends and KPIs to predict sales and identify growth opportunities.
  • Business Intelligence Tools: Used Looker to track KPIs and deliver actionable insights.
  • Strategic Planning & Trend Identification: Aligned forecasting with business goals, adjusting strategies based on industry trends.
  • Actionable Insights: Provided data-driven recommendations to enhance operations and sales strategies.

Payments & Refunds Analyst

TravelPerk
Barcelona
12.2022 - 12.2023
  • Payment Processing: Managed timely and accurate travel booking payments.
  • Refund Management: Handled refund requests, verified eligibility, and ensured compliance.
  • Issue Resolution: Quickly resolved payment issues like failed transactions and discrepancies.
  • Client Communication: Kept clients informed on payment statuses and refund processes.
  • Financial Reconciliation: Reconciled transactions with financial records and resolved discrepancies.
  • Compliance & Security: Ensured payment processes adhered to company policies and security standards.
  • Vendor Coordination: Worked with payment processors and financial institutions to resolve issues.
  • Reporting: Created reports analyzing payment trends, identifying opportunities for improvements.
  • Process Improvement: Optimized payment and refund processes for efficiency and satisfaction.

Enterprise Travel Consultant - GDS Specialist

TravelPerk
Barcelona
09.2021 - 12.2022
  • Travel Planning & Booking: Managed corporate travel for clients, including flights, accommodation, and transportation.
  • Itinerary Management: Created and managed detailed travel itineraries to meet client preferences and budgets.
  • Client Consultation: Provided expert advice on travel options, routes, and costs for corporate clients.
  • Cost Optimization: Negotiated with service providers to secure the best rates and services for clients.
  • Policy Compliance: Ensured all bookings adhered to company travel policies and industry regulations.
  • Problem Resolution: Assisted clients with travel-related issues, minimizing disruption from delays or cancellations.
  • Vendor Relationships: Maintained strong partnerships with airlines, hotels, and other service providers.
  • Travel Risk Management: Monitored travel advisories and provided guidance on safety, health, and security risks.
  • Expense Reporting: Assisted clients with accurate and timely travel expense reporting.
  • Client Satisfaction: Gathered regular client feedback to improve service and ensure satisfaction.

File Room Team Leader

CBRE
Buenos Aires
01.2019 - 08.2021
  • Team Leadership: Managed and supervised file clerks, assigned tasks, and ensured procedure adherence.
  • File Management: Organized, stored, and retrieved records, ensuring compliance with policies and standards.
  • Process Improvement: Streamlined filing processes and recommended enhancements for efficiency.
  • Training & Development: Trained team members on file management procedures and supported professional growth.
  • Quality Control: Conducted regular audits to ensure compliance and maintain high-quality standards.
  • Inventory Management: Managed file room supplies and budgeted for necessary resources.
  • Record Retrieval: Coordinated secure and timely file retrieval and distribution.
  • Data Security: Implemented measures to protect sensitive information and ensure confidentiality.
  • Reporting: Prepared reports on file room activities and documented processes.
  • Problem-Solving: Addressed issues, resolved conflicts, and troubleshot filing system errors.

Education

Master's course - Finance & Investment

12.2024

Bachelor's Degree - Tourism & Hospitality

U.A.D.E
Buenos Aires
01.2022

Erasmus semester -

University of Applied Science, FH Wien der WKW
Vienna
01.2021

Bachelor's degree - Tourism & Hospitality

Buenos Aires
01.2015

First Certificate - English C1 Advanced

Cambridge University
Cambridge
01.2014

Skills

  • CRM Management
  • Data Analysis
  • Sales Forecasting
  • Contract Negotiation
  • Upselling & Cross-Selling
  • Financial Analysis
  • Reporting & Analytics
  • Proposal Writing
  • Budget Management
  • Leadership & Management
  • Communication
  • Problem-Solving
  • Adaptability
  • Presentation Skills
  • Market Research
  • Tourism Expertise
  • Financial Acumen
  • Digital Marketing
  • Emotional Intelligence (EQ)
  • AI Tools
  • Data Analysis Tools
  • CRM Software
  • Project Management
  • Business Intelligence Tools
  • Sales & Negotiation
  • Amadeus
  • Budgeting & Forecasting
  • Public Communication
  • Supply Chain & Logistics
  • Client Onboarding & Implementation
  • Contract Management
  • Qualifying leads
  • Sales process
  • Forecasting
  • Brand representation
  • Vendor relations
  • Reliability
  • Consultative selling
  • Persuasive negotiations
  • Client relationship building
  • Performance tracking
  • Multitasking capacity

Certification

  • Life Coaching, Udemy
  • New Manager Skills, Udemy, 01/01/24
  • Project Management, Udemy, 01/01/24
  • Time Management, Domestika, 01/01/24
  • Agile Project Management, Udemy, 04/01/24
  • Certified Breathwork Coach, Udemy
  • Data Analysis: Looker & Excel, Udemy, 01/01/24
  • CHAT GPT OPEN AI Processes Optimization - Course, Udemy
  • Information Technology Security Awareness Training, Udemy
  • 10 Key formulas to master Microsoft Excel, LinkedIn Learning
  • Product Management, Coursera (IBM), 03/01/25

Hobbies and Interests

  • Breathwork Coach
  • Health Coaching Facilitator
  • Reader
  • Traveler
  • Professional DJ
  • Football
  • Runner
  • Training
  • Cooking
  • Networking
  • Entrepreneurship

References

  • Cristina Perez, Account Management Manager, Cristina.perez@travelperk.com
  • Andres Vagedes, CBRE HR Manager, Andres.vagedes@cbre.com

Languages

  • Italian
  • English
  • Spanish
  • Portuguese

Timeline

Account Manager

TravelPerk
12.2023 - Current

Payments & Refunds Analyst

TravelPerk
12.2022 - 12.2023

Enterprise Travel Consultant - GDS Specialist

TravelPerk
09.2021 - 12.2022

File Room Team Leader

CBRE
01.2019 - 08.2021

Master's course - Finance & Investment

Bachelor's Degree - Tourism & Hospitality

U.A.D.E

Erasmus semester -

University of Applied Science, FH Wien der WKW

Bachelor's degree - Tourism & Hospitality

First Certificate - English C1 Advanced

Cambridge University

Similar Profiles

CREATE PROFILE
Rodrigo Martin