Rocio Bravo Quero
Ciudad Real
Summary
I am a person who has 6 years of experience in the hospitality sector, I have great communication skills that makes me stand out in customer service. Thanks to my work experience I have been able to learn the dynamics of operation in different work sectors, and I always put all my vocation and passion into each activity I perform. My favorite work model is teamwork, since camaraderie is another quality that characterizes me.
Overview
5
5
years of professional experience
Work History
Social Organizer
VISAN Wineries
11.2018 - Current
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Consulted with customers to determine objectives and requirements for events.
- Trained and supervised event staff to complete tasks on time.
Waitress
La Mansion de Marino, Ciudad
10.2021 - 05.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Head Waitress
Jaleo
06.2022 - 09.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cabin Crew Member
Buzz Airlne
10.2022 - 03.2023
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Checked personnel for proper uniforms and safety equipment.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
Au Pair
Dublin 4
04.2023 - 08.2023
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Developed bilingual abilities in english through immersive conversation and activities.
- Engaged with children to build positive relationships.
- Met with parents about daily activities, positive developments, and issues.
Education
Master of Arts - Ilustration And Graphic Arts
EA Jose Nogue
Jaen06.2021
Skills
- Computer skills
- Food Preparation and Safety
- White Glove Service
- Wine Knowledge
- Team Collaboration
- Adaptable and Flexible
- Public Interaction
- Emergency Situations Management
- Quality Control
- Adult AED and CPR
- Total geographic mobility
Additional Information
I have total geographic mobility, both national and international, and I am available for immediate incorporation.
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Au Pair
Dublin 4
04.2023 - 08.2023
Cabin Crew Member
Buzz Airlne
10.2022 - 03.2023
Head Waitress
Jaleo
06.2022 - 09.2023
Waitress
La Mansion de Marino, Ciudad
10.2021 - 05.2022
Social Organizer
VISAN Wineries
11.2018 - Current
Master of Arts - Ilustration And Graphic Arts
EA Jose Nogue
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