ROCHELLE PRUIS
Malgrat de Mar
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Costumer Service Agent
CPM International
01.2024 - Current
- Provided quality costumer service in a high-volume
- Call center, processing transactions, resolving issues
- And, assisting with service sign-ups
- Attended training sessions regularly to stay current on new products or services.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Advised customers on purchasing decisions based on their individual needs.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Created reports detailing customer interactions for management review.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
Entertainer & Event Facilitator
Atzavara Hotel & Spa
07.2022 - 11.2023
- Organizing activities and events
- Communicating with different target groups
- The ability to upsell and promote
- Created promotional material such as flyers, posters, and banners to advertise events.
- Collaborated with other departments within the organization to coordinate activities related to events.
- Assisted with set up prior to start time of an event.
- Performed troubleshooting tasks if any technical issues occurred during an event.
- Developed engaging material to entertain guests at events.
Front Office Specialist
Van der Valk Hotel Harderwijk
04.2021 - 03.2023
- Prepared invoices for customers according to company procedures.
- Handled confidential information with discretion and sensitivity.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Provided excellent customer service to all guests.
- Received payments from customers and processed credit card transactions accurately.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Maintained confidentiality of customer information at all times.
- Entered new client data into database systems accurately.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Assisted with other projects assigned by management team.
Department Assistant
Stichting Atlant Zorggroep
Apeldoorn
04.2020 - 04.2021
- Performed data entry into various databases used by the organization.
- Prepared meals and snacks according to dietary requirements.
- Provided companionship and emotional support to clients.
- Developed individualized care plans for each patient based on their needs and preferences.
- Encouraged independence while providing necessary assistance.
- Developed relationships with clients based on trust, respect, dignity, compassion.
- Kept detailed records of client progress and daily activities.
- Organized recreational activities for elderly clients, such as games and outings.
Restaurant Hostess and Waitress
Steakhouse Tennessee
Harderwijk
04.2014 - 04.2020
- Informed kitchen staff of any special orders or dietary restrictions.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided menus and answered questions about menu items and specials.
- Upsold appetizers, drinks, desserts. when appropriate.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Catering Assistant
Dolfinarium
Harderwijk
03.2012 - 10.2012
- Collaborated with other staff members on duties assigned for each catered event.
- Followed proper sanitation procedures when handling food items.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
Education
Secundary Vocational Education - Manager of Leisure & Hospitality
Deltion College
Zwolle06-2019
GED -
VAVO
Harderwijk07-2016
HAVO -
RSG 't Slingerbos
Harderwijk07-2015
Skills
- Leisure travel
- Administrative tasks
- Client networking
- Service Promotion
- Itinerary Planning
- Credit card payments
- Client Relations
- Cultural Awareness
- Customer Service
Interests
Avenida de la Costa , Brava 103, 3-1, 08380 Malgrat de Mar Problem solving Manager of Leisure & Hospitality Higher General Secondary, ROCHELLE PRUIS , Travel Agent 2024 - now CPM International Costumer Service Agent Provided quality costumer service in a high-volume call center, processing transactions, resolving issues and, assisting with service sign-ups 2022 - 2023 Atzavara Hotel & Spa Entertainer & Event Facilitator Organizing activities and events Communicating with different target groups The ability to upsell and promote 2021 - 2022 Van der Valk Hotel Harderwijk Front Office Specialist Administrative assistence Operation of telephone exchange Working with Amadeus system Having gained years of experience in travel and hospitality, I would like to put my passion and qualities to work as a travel agent. Jurema García Rosell Phone: Email : , Atzavara Hotel & Spa Internships Entertainment & Reception April 2018 - October 2018 - Onabrava Hotel & Spa Proactive
Languages
Dutch
First Language
English
Advanced (C1)
C1
German
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2
Certification
- First Aid Certificate
- Anglia Exams Advance B2
Affiliations
- Volunteer work with eldery in the Netherlands once a week.
- Volunteer work with the Oranjefonds once a year
- Volunteer work for a food bank once a month
References
References available upon request.
Timeline
Costumer Service Agent
CPM International
01.2024 - Current
Entertainer & Event Facilitator
Atzavara Hotel & Spa
07.2022 - 11.2023
Front Office Specialist
Van der Valk Hotel Harderwijk
04.2021 - 03.2023
Department Assistant
Stichting Atlant Zorggroep
04.2020 - 04.2021
Restaurant Hostess and Waitress
Steakhouse Tennessee
04.2014 - 04.2020
Catering Assistant
Dolfinarium
03.2012 - 10.2012
Secundary Vocational Education - Manager of Leisure & Hospitality
Deltion College
GED -
VAVO
HAVO -
RSG 't Slingerbos
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