Rochelle Pruis
Malgrat De Mar
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Travel Agent position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Entertainer & Event Staff Member
Atzavara Hotel & Spa
03.2023 - Current
- Performed themed sets and shows with minimal repetition to provide original content for returning guests.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Managed variety of technical equipment used in performances.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Used social media to promote events and build audience.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Helped organize and manage successful events with attendance of over 250 people.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Oversaw event operations to keep running smoothly.
- Collaborated with vendors to secure necessary event services and supplies.
Receptionist
Van Der Valk Hotel
04.2020 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases (Amadeus)
Departmental Assistant
Atlant
02.2019 - 03.2020
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Associate of Applied Science - Manager Leisure And Hospitality
Deltion College
Zwolle, The Netherlamds06.2019
Skills
- Staff Assistance
- Digital File Transmission
- Dictation and Transcription
- Meeting Preparation
- Sorting and Labeling
- Travel Planning
- Mail Preparation and Sorting
- Greeting and Seating Clients
- Organization and Efficiency
- Customer and Client Relations
- Statistical Analysis
- Staff Management
- Verbal and Written Communication
- Organization Skills
- Office Administration
- Event Staffing
- Preparing for Events
- Special Requests
- Creative Solutions
- Project Requirements
- Hospitality Management
- Attraction Details
- Cross-Selling Product or Service]
- Supply Organizing
- Customer Care
- Task Assignment
- Social Perceptiveness
- Providing Feedback
- Complex Problem-Solving
- Customer Inquiries
- Appointment Booking
Languages
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
German
Intermediate (B1)
Timeline
Entertainer & Event Staff Member
Atzavara Hotel & Spa
03.2023 - Current
Receptionist
Van Der Valk Hotel
04.2020 - 03.2023
Departmental Assistant
Atlant
02.2019 - 03.2020
Associate of Applied Science - Manager Leisure And Hospitality
Deltion College
Similar Profiles
Ayoub AbzaouAyoub Abzaou
Houseperson at Archer Hotel (Lorien Hotel & Spa)Houseperson at Archer Hotel (Lorien Hotel & Spa)
Shahzad KhanShahzad Khan
Hotel Management / Front office desk (trainee) placement at Four Star Hotel | TelfordHotel Golf & Spa Resort Q HotelHotel Management / Front office desk (trainee) placement at Four Star Hotel | TelfordHotel Golf & Spa Resort Q Hotel
Anna Maria SalamonAnna Maria Salamon
Assistant Restaurant Manager at The Runnymede on Thames Hotel and SpaAssistant Restaurant Manager at The Runnymede on Thames Hotel and Spa