Summary
Overview
Work History
Education
Skills
Timeline
Generic
Robert Clayton Brand

Robert Clayton Brand

Customer Experience Manager
Madrid

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

2025
2025
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Branch Manager

La Casita de Inglés
1 2022 - Current

Teaching Assistant

CEIP Javier de Miguel
08.2021 - 06.2023

English Teacher

CEM Hipatia FUHEM
08.2019 - 06.2021

Teaching Assistant

CEIP Virgen del Rosario
08.2017 - 06.2020

Member Services Manager

USE Credit Union
07.2013 - 07.2017

Program Specialist

Covance
10.2011 - 02.2013

HR Coordinator

InterContinental Hotels
12.2008 - 06.2011

Teaching Assistant

Valley View Elementary
08.2009 - 07.2010

Teaching Assistant

Wilson Elementary
08.2008 - 07.2009

Central Vault Teller & ATM Processor

JPMorganChase
02.2006 - 11.2008

Customer Service Representative III

Wells Fargo
03.2004 - 01.2006

Education

Bachelor of Arts - Spanish

Arizona State University
Tempe, AZ
05.2006 - 12.2010

Skills

    Relationship building and management

    Relationship building

    Branch operations management

    Customer service

    Team player

    Customer relationships

    Coaching and mentoring

    Staff management

    Performance reviews

    Operational reports

    Client relationship management

    Verbal/written communication

Timeline

Teaching Assistant

CEIP Javier de Miguel
08.2021 - 06.2023

English Teacher

CEM Hipatia FUHEM
08.2019 - 06.2021

Teaching Assistant

CEIP Virgen del Rosario
08.2017 - 06.2020

Member Services Manager

USE Credit Union
07.2013 - 07.2017

Program Specialist

Covance
10.2011 - 02.2013

Teaching Assistant

Valley View Elementary
08.2009 - 07.2010

HR Coordinator

InterContinental Hotels
12.2008 - 06.2011

Teaching Assistant

Wilson Elementary
08.2008 - 07.2009

Bachelor of Arts - Spanish

Arizona State University
05.2006 - 12.2010

Central Vault Teller & ATM Processor

JPMorganChase
02.2006 - 11.2008

Customer Service Representative III

Wells Fargo
03.2004 - 01.2006

Branch Manager

La Casita de Inglés
1 2022 - Current
Robert Clayton BrandCustomer Experience Manager