Roberta Dumitrescu

• Provide leadership and mentorship to a team of implementation consultants, fostering a collaborative and high-performance culture focused on delivering outstanding customer experiences and driving business outcomes.
• Oversee end-to-end implementation projects, from initial requirements gathering to platform configuration, training, and post-implementation support, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Closely partner with clients to understand their unique business needs and objectives, and guiding the team in developing and implementing tailored solutions within the Avature platform to address those needs.
• Serve as a trusted advisor to clients, providing strategic guidance and best practices to maximize the value of their investment in Avature and achieve their talent acquisition and management goals.
• Drive continuous improvement initiatives to enhance implementation processes, optimize resource allocation, and streamline project delivery, ultimately improving client satisfaction and retention.

• Project management:
Assist in leading the implementation of strategic HR projects for large multinational companies.
Outline tasks, deliverables, and dependencies; manage timelines; identify and mitigate risks;
coordinate efforts and negotiate internally and externally with technical and non-technical stakeholders.

• Business analysis and process design:
Gain insight into client requirements and business needs. Conduct on-site and virtual workshops with customers to validate requirements and gain consensus around project scope and plan.
Work with the commercial services organization to manage scope and project costs.
Design solutions for customers in the Avature platform, identifying the different elements that will support their business process, and how those elements will interact.
Demonstrate the designed solution, gather feedback, and assist customers with user acceptance testing.
Provide product feedback to the Avature Product Design team and participate in the development of our knowledge base of best practice designs.

• Configuration and deployment:
Hands-on customization of core elements of the Avature platform through the user interface, including modeling the objects and creating the workflows that will support client processes.
Engaging with and providing refined requirements and feedback to multiple Technical Services teams within Avature; including data migration, integrations, data analytics, and web portal design.

• Escalation Lead for eCommerce Tools - Qualifying & leading WW escalations with Business and IT.
• Global eCommcerce Support Team Lead. Driving calls/ meetings / presentations/ escalations/ KPIs. Increased the teams performance and teams involvement in eCommerce Projects.
• Global Support Specialist (Salesforce Advanced Admin, eCommerce Testing, UAT, MTP, Releases) - close collaborations with Process Owners and Capabilities Managers on new capabilities/ features. Strong collaboration with IT teams.

• Team Leader for Level 1 & Level 2 teams. Established a strong, loyal team and involved the teams in trainings & projects.
• Offer ongoing global live support for different HPE etools (S360 Pro, Salesforce)

• Team Leader for the Customer Care Specialist Team
• Offer ongoing global live support for different HPE etools (S360 Pro, Salesforce)

• ETools Customer Care Specialist for HPE eCommcerce tools like Salesforce, Services360, Services360PRO and ESAM

• Technical Support for HP eTools - Trainer for new employees/ trainer for other employees for knowledge sharing - Tester in eTools projects / Test Lead in various projects - IT collaboration on cases

Project Management Office