Roberta Barreto Galvao
Basel
Summary
Compassionate therapist motivated to work directly with students within an international school community.
Skilled in solution-focused therapy and equipped with an MSc in Psychology of Mental Health and Well-being and a Certificate in Conflict Mediation. With over 30 years of international living experience, including raising children who attended international schools, I possess firsthand insight into the needs of expatriate families and diverse cultural backgrounds. Fluent in English, French, Portuguese, and Spanish, I excel in connecting with students from various backgrounds. Committed to providing personalized support and contributing positively to the school community through an understanding of human behavior and multicultural experiences.
Overview
29
29
years of professional experience
Work History
Wellbeing Therapist
Holistic Astro Therapy
01.2019 - Current
- Delivering personal therapy consultations utilizing Solution Focused Therapy
- Providing individual and group therapy sessions to patients suffering from mental health issues.
- Enhancing client well-being through personalized treatment plans tailored to individual needs and goals.
- Developing strategies to help patients cope with stress and anxiety and build resilience.
- Building strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Delivering brief interventions to help clients develop healthy coping skills.
- Counseling individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Working closely with families to educate them on mental health issues, facilitate open dialogue, and foster a supportive home environment for client recovery.
- Coaching clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
- Tracking progress according to goals for interventions.
- Developing creative therapeutic approaches to address unique client challenges and promote lasting change.
Expat Relocation Agent
Crown Relocations SA
05.2015 - 12.2018
- Full interaction with expatriate client and the family to determine precise needs for the upcoming relocation
- Providing cultural integration assistance as well as general mediation for spouses during the pre-move period as well as during the property/school search
- Welcoming of client and family with detailed tour of areas of future work and residence
- Registration at the local town hall and all other required logistics such as driver's license transfer and opening bank accounts
- Preparing an extensive home search relevant to the clients' lifestyle preference and budget
- Comprehension of clients' needs and expectations regarding education and schooling for their children
- Programming full day visits of relevant school options
- Complete assistance and negotiation for property rental application followed by setting up full home utility accounts including electrics, water, phone and cable.
Field Manager/Marketing Manager
Casalys Sàrl
01.2008 - 01.2011
- Responsible for customer service and ongoing planning structure of home services company, including the daily schedule of over 20 employees and 200 customers
- Daily management of operational schedule of all employees, including recurring and one-off visits, while administering employee absences and forecasting schedule availability and bottleneck
- Administer existing and new clients' service schedule, coordinating requests for suspension, rescheduling, special job requests, frequency/length variation and changes of client information
- Providing customer support for Anglophone clients, including initial contact via email/phone, personal visit for estimate, service schedule proposal, contract, creating client and job file in operating system, briefing employee and follow up on client satisfaction
- Projection for new employee hiring as well as recruiting and training of new employees
- Ongoing service quality control, analysis of employee performance based on client feedback
- Coordinated transition in operations, from teams of three cleaners to an adaptable structure based on single cleaners, while maintaining existing customers' schedules
- Generating increased revenue by offering 'trial' or 'last minute' service-based availability
- Analyzing of daily operations to minimize costs, including employee lunch expenditure, equipment damage, product consumption and machine usage and maintenance
- Planning of daily employee transportation schedule and equipment/product usage.
New Project Coordinator
Nick Name C/S Ltda
03.2004 - 07.2005
- Responsible for developing new area of business for existing luxury store, including the creation of a parent/child wellness center and complimentary products
- Conducted market analysis to determine needs and trends for a new service proposition
- Analyzed competition and surveyed clientele on existing product line deficiency
- Managed renovation including plan, budget, workforce, materials
- Created strategic alliances with complementary service providers to minimize costs and risk
- Proposed new products to complement existing line and tie in with new service area
- Administered all aspects of web site creation and online sales
- Organized series of inauguration events with exclusive client groups
- Implemented usage of technological equipment for safety and remote operations
- Selected/worked with public relations group to create promotional events/materials
- Managed on location filming and photo shooting for TV shows/magazine articles
- Trained employees including positioning, uniforms, appearance, customer service
- Administered customer base and direct marketing initiatives.
Film Editor / Translator
Via Communications
05.2001 - 01.2003
- Translated movies from English to Portuguese
- Created and inserted subtitles to movies using softNI professional subtitling software
- Revised and edited final production for content and timing sharpness.
English & Portuguese teacher
Inlingua Language School
05.1998 - 04.2001
- Provided private English classes to expat children who were entering the American school system
- Developed varied creative techniques to incorporate with the Inlingua teaching methodology
- Communicated regularly with parents regarding objectives and child's performance
- Taught Portuguese to senior professionals in working relations with the Brazilian market.
Marketing Coordinator Latin America
Sybase Inc.
03.1996 - 04.1998
- Acted as mediator between Latin American offices/distributors and corporate office
- Created and operated Latin American War Room to resolve distributors/offices' issues
- Generated monthly statistics on War Room's operations enabling pro-active decisions
- Organized all aspects of product launches and lead generation events for Latin America
- Managed Latin American Participation at corporate events
- Coordinated training for technical/sales force
- Effected new distributors and supplied materials/training resources
- Created sales competitions and awards
- Produced surveys and monitored results of offices' performances
- Translated product manuals and training information
- Selected and translated corporate advertisements to be used in Latin America
- Aided in creation of the Portuguese/Spanish World Cup pages of corporate website.
Marketing Internship
Johnson & Johnson
05.1995 - 09.1995
- Aided in the introduction of company's newly acquired product line: Neutrogena, into the Brazilian market
- Translating product package information to Portuguese/developing labels to fit each package type
- Creating solutions for packing/shipping of products to stores/ Developing display stands for store use
- Presenting competitive price analysis/researching competitions' sales locations and promotions
- Verifying restrictions/regulations with legal department, coordinating nationwide product launch.
Education
Masters of Science Psychology of Mental Health and Wellbeing - Psychology
University of Wolverhampton
United Kingdom03.2024
Post Graduate Diploma Psychology of Mental Health and Wellbeing - Psychology
University of Wolverhampton
United Kingdom06.2023
CAS Médiation de Conflits (Certified Conflict Mediator) - Conflict Mediation
HES-SO-GE
Geneva, Switzerland12.2018
Diploma Level 2 - Astrology
Faculty of Astrological Studies
London, UK08.2009
Bachelor of Science in Business Administration & Marketing - Business Administration
Bentley University
Boston, USA12.1995
Graduated With Translator Technical Degree - High School Diploma
St. Paul's British School
Sao Paulo, Brazil06.1991
Skills
- Word
- PowerPoint
- Excel
- Outlook
- Zoom
- Teams
- Windows 10
- Canvas
- Multicultural Competence
- Client Confidentiality
- Humanistic therapy
- One-on-one sessions
- Family therapy
- Group therapy facilitation
Websites
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Wellbeing Therapist
Holistic Astro Therapy
01.2019 - Current
Expat Relocation Agent
Crown Relocations SA
05.2015 - 12.2018
Field Manager/Marketing Manager
Casalys Sàrl
01.2008 - 01.2011
New Project Coordinator
Nick Name C/S Ltda
03.2004 - 07.2005
Film Editor / Translator
Via Communications
05.2001 - 01.2003
English & Portuguese teacher
Inlingua Language School
05.1998 - 04.2001
Marketing Coordinator Latin America
Sybase Inc.
03.1996 - 04.1998
Marketing Internship
Johnson & Johnson
05.1995 - 09.1995
Masters of Science Psychology of Mental Health and Wellbeing - Psychology
University of Wolverhampton
Post Graduate Diploma Psychology of Mental Health and Wellbeing - Psychology
University of Wolverhampton
CAS Médiation de Conflits (Certified Conflict Mediator) - Conflict Mediation
HES-SO-GE
Diploma Level 2 - Astrology
Faculty of Astrological Studies
Bachelor of Science in Business Administration & Marketing - Business Administration
Bentley University
Graduated With Translator Technical Degree - High School Diploma
St. Paul's British School
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