Robert Karlsson
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bar Manager
Eldorado Disco Club
Barcelona
03.2012 - 08.2023
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Head Bartender
Botanic Bar
Barcelona
11.2015 - 06.2019
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Maintained a clean work area with appropriate safety standards according to health regulations.
Customer Service Representative
CitiBank UK
Barcelona
12.2011 - 03.2012
- Provided customer service to callers by answering questions and providing requested information.
- Utilized computer software to record caller's inquiries and complaints.
- Transferred calls as necessary to appropriate departments or personnel.
Bartender
Bar Bim Bam Bum
Barcelona
05.2011 - 11.2011
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Restaurant Waiter
Boca Grande Restaurant
Barcelona
01.2011 - 11.2011
- Greeted customers and provided friendly customer service.
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
Bartender
Hotel W Barcelona
Barcelona
09.2009 - 03.2010
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
Bartender
Plata Bar
Barcelona
01.2008 - 08.2009
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Átame Bar
Barcelona
08.2006 - 12.2007
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted guests with friendliness and professionalism.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Phone Sales Representative
Transcom Worldwide
Barcelona
09.2005 - 07.2006
- Answered incoming calls from potential customers, provided product information and answered questions.
- Developed relationships with customers in order to increase sales opportunities.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Maintained and recorded customer information in database.
Education
High School Diploma -
Rosersberg Fire Fighter Institute
Stockholm, Sweden10-1998
High School Diploma -
Karolinska Skolan
Örebro, Sweden06-1991
Skills
- Liquor, Beer, And Wine Knowledge
- Craft Cocktail Preparation
- Responsible Alcohol Service
- Bar Service Preparation
- Customer Service
- Verbal And Written Communication
- Active Listening
- Work Prioritization
- Problem-Solving Abilities
- Skilled Multi-Tasker
- Data Quality Management
Languages
Swedish
First Language
English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1
Certification
N.I.E X6205008-E
Timeline
Head Bartender
Botanic Bar
11.2015 - 06.2019
Bar Manager
Eldorado Disco Club
03.2012 - 08.2023
Customer Service Representative
CitiBank UK
12.2011 - 03.2012
Bartender
Bar Bim Bam Bum
05.2011 - 11.2011
Restaurant Waiter
Boca Grande Restaurant
01.2011 - 11.2011
Bartender
Hotel W Barcelona
09.2009 - 03.2010
Bartender
Plata Bar
01.2008 - 08.2009
Bartender
Átame Bar
08.2006 - 12.2007
Phone Sales Representative
Transcom Worldwide
09.2005 - 07.2006
High School Diploma -
Rosersberg Fire Fighter Institute
High School Diploma -
Karolinska Skolan
N.I.E X6205008-E
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