ROBERT KARKOUH
YUNCLER
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
General Manager
SONO ITALIANO
Illescas
11.2023 - Current
- Boosted customer satisfaction by refining operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed service and sales strategies to improve retention and revenue.
- Delegated work to staff, setting priorities and goals.
General Manager
ROKA HIERRO
Numancia De La Sagra
09.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw product development initiatives from concept through completion stages.
- Evaluated current procedures for efficiency
- Maintained excellence in service while efficiently handling customer grievances.
- Generated targeted marketing campaigns to enhance brand presence.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Monitored inventory levels, reducing long-term expenses
- Developed service and sales strategies to improve retention and revenue.
General Manager
METALL & CO AB
VISBY
09.2018 - 07.2023
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Operations Manager
KLINTE GLAS AB
KLINTEHAMN
04.2016 - 08.2018
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant Manager
SWORD INOX
BEIRUT
07.2011 - 10.2014
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assigned work and monitored performance of project personnel.
- Implemented new procedures or systems to improve efficiency within the organization.
General Manager
COLONIAL LOUNGE OF BARCELONA
BEIRUT
08.2008 - 10.2011
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Ensured compliance with local health department regulations regarding food safety standards.
Business Owner
CAFE JAZMIN
BRUNETE
09.2006 - 04.2009
- Negotiated contracts with vendors for supplies and services.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Oversaw daily operations of the business and provided guidance when needed.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Business Owner
OROX COCKTAIL BAR
Madrid
09.2003 - 11.2008
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Conducted regular meetings with employees to review progress towards company goals.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Oversaw daily operations of the business and provided guidance when needed.
- Kept records for production, inventory, income, and expenses.
- Interviewed, trained and supervised employees.
Restaurant Manager
LA CAVA DEL FARAOUN
Madrid
10.2001 - 07.2004
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Restaurant Manager
RADISSON SAS
ORLANDO
07.2000 - 05.2001
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Education
Associate of Science - AUTOCAD
AMERICAN SCIENCE CENTRE
BEIRUT01-2012
Bachelor of Arts - Hotel, Resort And Restaurant Management
AMERICAN UNIVERSAL COLLEGE-SUNY
SARATOGA SPRINGS09-2000
Skills
- Business Administration
- Branding
- Account Management
- Process Automation
- Supply Chain Management
- Quality Management
- Service Quality Improvement
- Project Management
- Staff Supervision
- Financial Administration
- Distribution Management
- Business Development
- Contract Negotiations
- Customer Relations
- Cost Reductions
- Advertising and marketing
- Time and Resource Optimization
- Analytical Skills
- Budget Administration
- Operations Management
- Effective leader
Affiliations
Family and kids oriented father, taking care of my kids activities with great pleasure.
Languages
Arabic
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Advanced (C1)
C1
Swedish
Proficient (C2)
C2
Timeline
General Manager
SONO ITALIANO
11.2023 - Current
General Manager
ROKA HIERRO
09.2023 - Current
General Manager
METALL & CO AB
09.2018 - 07.2023
Operations Manager
KLINTE GLAS AB
04.2016 - 08.2018
Assistant Manager
SWORD INOX
07.2011 - 10.2014
General Manager
COLONIAL LOUNGE OF BARCELONA
08.2008 - 10.2011
Business Owner
CAFE JAZMIN
09.2006 - 04.2009
Business Owner
OROX COCKTAIL BAR
09.2003 - 11.2008
Restaurant Manager
LA CAVA DEL FARAOUN
10.2001 - 07.2004
Restaurant Manager
RADISSON SAS
07.2000 - 05.2001
Associate of Science - AUTOCAD
AMERICAN SCIENCE CENTRE
Bachelor of Arts - Hotel, Resort And Restaurant Management
AMERICAN UNIVERSAL COLLEGE-SUNY
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