Robert Ionescu

Leading a team of Lead Analysts to optimize Apollo's Ambulatory build and workflows for Epic, the world's largest implementation across 11 hospital sites.

Providing ongoing technical support for Dental Directorate and Dermatology services, maximizing team output with Agile methodologies and meeting deadlines.

Independently managed Dermatology Epic build, ensuring safety and quality standards, establishing it as a foundational component for future UK Epic implementations. Managing configuration for MyChart, the Epic patient portal application with more than 300k users to date, achieving one of the fastest user growth in Epic implementations worldwide.

Successfully managed team performance and conducted performance improvement, fostering a motivated and productive environment for all team members

Proficiently managed and developed Dental and Trust IT systems, resolving complex issues, and leading departmental change.

Played a key role in digital strategy development and long-term planning for Dental Directorate, enhancing communication with stakeholders, simplifying complex IT matters, and optimizing processes, reducing photo processing waiting times by over 60%.

Successfully recruited and led a high-performing team, fostering autonomy, adherence to IT processes, and strong leadership and strategic planning skills.

Coordinated the Evergreen project within the Dental Directorate, upgrading over 500 Trust devices for Epic compatibility, achieving an 80% machine upgrade rate, and excelling in various responsibilities, including 3rd line support, workflow enhancements, policy shaping, and budget management, while contributing to process improvements, conducting audits, and maintaining compliance with IT standards and regulations.

Configured and deployed Epic platform modules, aligning them with new workflows and patient pathways, achieving full accreditation in Electronic Health Record (EHR) system design and implementation.

Fostered effective communication and collaboration across departments and stakeholders during EHR deployment, leading multi-disciplinary meetings and building the EHR system based on decisions made within Rapid Decision Groups (RDGs) and Specialty Pathway Groups (SPGs). Acquired Epic certifications in Outpatient (Ambulatory), Dermatology, Wisdom (Dental), and SmartForm modules.

Collaborated adeptly with key stakeholders from Guy's Hospital and King's College Hospital, aligning the Wisdom module build with current workflows in the Dental Directorate, and facilitated optimum build for the dental facilities at Guy's and St Thomas' Hospital, Europe's largest dental school.

Successfully liaised with leadership in the Specialist Ambulatory Service and Guy's Hospital, adapting Epic build requirements to suit diverse subspecialty clinics in Dermatology, highlighting strong communication, collaboration, and the ability to optimize patient care and service delivery.

Managed the Dental Implants department's clinic planning and capacity, processed NHS Implant Funding applications, and conducted surveys and audits to identify operational challenges, proposing and implementing practical solutions.

Coordinated patient treatment, ensuring compliance with Trust guidelines and efficient collaboration among stakeholders. Oversaw procurement processes with a £300,000 monthly budget, proactively managing orders and ensuring timely stock availability. Met monthly financial goals from NHS England by expediting patient funding applications.

Spearheaded a transformative project in the Dental Directorate, developing comprehensive timetables, implementing digital booking systems, and conducting training sessions. Led audits resulting in over 40% reduction in patient waiting times for implant funding applications within two months as Assistant Service Manager for Dental Implants.

Demonstrated strong managerial qualities by effectively handling delegated authority, addressing urgent departmental issues, and actively engaging with the team to ensure compliance with Trust policies and effective support. Played a key role in staff selection and recruitment across various Dental Directorate departments, showcasing leadership and decision-making abilities.

Recognized as Specialist Ambulatory Services "Employee of the Month" in both March and May 2019, receiving the award in May 2019.

Utilized the Patient Tracking List (PTL) to ensure high-quality patient care aligned with Trust and local policies. Collaborated with multidisciplinary teams to coordinate administrative support, manage patient referrals, and conduct multi-disciplinary team meetings for effective patient care within designated pathways.

Actively contributed to national audits, data collection, and proposed improvements for patient care pathways and tracking processes. Monitored patient progress, worked with clinicians and managers to expedite treatment, and addressed day-to-day issues while facilitating seamless patient and information transfers across organizations.

Collaborated within a multi-disciplinary team to align service development with departmental plans and Trust objectives, introduced an efficient tracking and booking tool for Skin Cancer patients, and managed health record tracking, data accuracy, target breach analysis, and internal procedures, providing supervision and support to department administrators and addressing training and development needs.

Managed customer service, supplier interactions and facility management, including security pass issuance and mail organization.

Scheduled appointments, resolved client queries and issues, met with prospective tenants, inspected facilities, and investigated complaints, ensuring adherence to management rules and regulations.

Planned, scheduled, and coordinated maintenance, repairs, and construction projects, resolved IT issues, liaised with contractors, raised purchase orders, organized office furniture collection/delivery, purchased supplies and equipment, and provided training to new staff.

Supervised full-time staff, analyzed building control and HVAC system performance, responded to emergencies, hired and monitored contractors, and maintained HVAC and electrical systems to ensure occupational health and safety compliance while controlling expenses and budget adherence.