ROBIN MARIA TUMMERS
Valencia
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
10
10
years of professional experience
6
6
Languages
Work History
SMB Sales Specialist Benelux - HP Store Project
Webhelp
Valencia, Spain
03.2023 - 03.2024
- Starting up Belgian market
- Full responsibility of B2B & B2C telesales of Flemish market & Back up for Dutch market
- Improving CRM and Webshop for client
- Training new incoming employees
B2B Sales Agent Benelux - DKV Project
Webhelp
Valencia, Spain
09.2022 - 03.2023
- Full responsibility of B2B telesales of Flemish market & Back up for Dutch market
- Sales rates since the first month of over 200% of target
- Improving CRM for client
- Training new incoming employees.
Senior Technical Support - Epson Project
Webhelp
Valencia, Spain
11.2020 - 09.2022
- Technical support for B2C & B2B devices of Epson such as printers, projectors, Large Format Printers, etc incl
- Bringing software solutions for the BeNeLux
- Giving customer support and sales where needed
- Being the senior with task responsibilty for 6 agents and discussing and giving feedback to supervisors on technical & softwarematic ideas/solutions.
Account Manager/Sales Manager medical disposables
Comforties SL
Valencia, Spain
12.2017 - 11.2019
- Full responsibility of telesales of Dutch & Flemish market in medical disposables
- Outbound & Inbound calls, e-mail, WhatsApp
- Personal average monthly revenue: 80% of the entire European monthly revenue
- Both B2B and B2C sales
- Customer support & Technical support
- Back-up for French, German, English and Spanish inbound when needed
- Co-working with IT and Marketing Department to resolve problems, recognize bugs, give feedback, etc
- Training and managing international interns.
Graphic & Web design and marketing strategies
Freelance
Valencia, Spain
08.2016 - 11.2020
- Coorporate design incl
- Print and Web design
- Marketing strategies & Online presence.
International Marketing & Sales Executive
Mybrana
Valencia, Spain
03.2017 - 05.2017
- Rebranding of Mybrana itself
- New house style, implemented in all needed material (on- and offline)
- Marketing strategy
- Translate & Lead communications between the Spanish team and international (non-Spanish) contacts
- Establish, prepare and lead meetings with marketing agencies in Spain and worldwide
- Translate the outcome of the meeting into a proposal for the Arts & Tech Team.
Marketing & PR
WingsToClaim
Valencia, Spain
01.2017 - 02.2017
- Marketing strategy
- Social media and publicity
- Internal & external communication, targeting the wide public as well as travel agencies.
Customer- & Technical Support - Satellic Project
Arvato Benelux
Maastricht, The Netherlands
04.2016 - 08.2016
- Customer support for truck toll payment machines for the Belgian Government
- Inbound calls & e-mails: Paper validation, technical problems & payment issues.
5 month intern - branding agency international high-end clients
Äbranding
Valencia, Spain
03.2014 - 08.2014
- Concept development
- Web development (website building, online shops, SEO)
- Graphic design
- Online marketing
Education
Utrecht University of Applied Science
Utrecht, The Netherlands02.2016
Erasmus exchange program - Audiovisual Communication and Marketing
Universidad De Valencia
Valencia, Spain01.2014
Skills
- Big communicator
- Social Team player
- Efficiency is my favourite word
- Very solution focused
- Likes to work organized
- Creative thinker
- Very eager to learn
- Customer Success Management
- Records Management
- Sales process optimization
- Account Servicing
- Process Improvement
Languages
Dutch
English
Spanish
French
Portuguese
German
Spanish Residence
since 2016
Origin
Heerlen, The Netherlands
Personal Information
- Date of Birth: 09/20/1993
- Nationality: Dutch
Technical Skills
Microsoft Office
Word, Excel, Access, Power Point
Several CRM Systems & E-commerce Systems
Adobe CS6
Adobe Photoshop, Indesign, Fireworks, Illustrator, After Effects, Dreamweaver
Sublime Text
Wordpress
SPSS Statistics
Video editors
Programming knowledge
HTML, CSS
Timeline
SMB Sales Specialist Benelux - HP Store Project
Webhelp
03.2023 - 03.2024
B2B Sales Agent Benelux - DKV Project
Webhelp
09.2022 - 03.2023
Senior Technical Support - Epson Project
Webhelp
11.2020 - 09.2022
Account Manager/Sales Manager medical disposables
Comforties SL
12.2017 - 11.2019
International Marketing & Sales Executive
Mybrana
03.2017 - 05.2017
Marketing & PR
WingsToClaim
01.2017 - 02.2017
Graphic & Web design and marketing strategies
Freelance
08.2016 - 11.2020
Customer- & Technical Support - Satellic Project
Arvato Benelux
04.2016 - 08.2016
5 month intern - branding agency international high-end clients
Äbranding
03.2014 - 08.2014
Utrecht University of Applied Science
Erasmus exchange program - Audiovisual Communication and Marketing
Universidad De Valencia