Rita Marques
Lisbon,Portugal
Summary
Detail-oriented professional specializing in financial data management and compliance documentation. Certified in advanced Excel and MS Office, with a track record of streamlining payment processes and enhancing efficiency through data analysis. Proficient in client relations and deadline coordination, ensuring operational excellence and accuracy in all tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Paralegal Assistant
Private Law Office
Lisbon, Portugal
03.2025 - 08.2025
- Validated and prepared case-related documentation, ensuring compliance with regulatory standards.
- Maintained precise financial records by processing payments and tracking expenses across multiple cases.
- Managed sensitive client data with discretion through detailed data entry and verification.
- Coordinated schedules and deadlines to meet procedural requirements effectively.
Full-stack Developer
Freelance
Lisbon, Portugal
02.2023 - 08.2025
- Managed client projects from requirement gathering to delivery, ensuring adherence to deadlines and technical specifications.
- Created and maintained databases, applying data validation techniques to ensure integrity.
- Utilized advanced Excel functions for data analysis, reporting, and tracking project metrics.
- Developed solutions to optimize processes and improve operational efficiency.
Integration Developer
Deloitte
Lisbon Metropolitan Area
03.2023 - 07.2024
- Supported data integration processes, ensuring accurate and secure transfer of information between systems.
- Troubleshot and resolved data inconsistencies, maintaining compliance with corporate standards.
- Collaborated with cross-functional teams to implement process improvements.
Customer Service Advisor
Farfetch
Lisbon, Portugal
11.2018 - 12.2022
- Managed high-volume client inquiries, ensuring accurate information delivery in a fast-paced, international environment.
- Handled payment issues, refunds, and account adjustments while maintaining detailed transaction records.
- Followed strict company procedures to ensure service quality and compliance.
Customer Care Assistant
TAP Air Portugal
Lisbon
03.2018 - 11.2018
- Booked and managed flight reservations, processed payments, and issued tickets.
- Resolved client complaints and service issues in compliance with airline policies.
- Utilized Amadeus booking system to manage customer and transaction data.
Education
Certification - Advanced Excel
ISCTE
Lisbon, Portugal 09.2022 -
Certification - Conflict Management and Resolution
ISCTE
Lisbon, Portugal 09.2022 -
Certification - Software Development
42 Lisboa
Lisbon, Portugal 09.2021 - 08.2023
Diploma of Higher Education - Software Development, Front-End
UPSKILL-ISCTE
Lisbon, Portugal 04.2001 - 01.2023
Bachelor's - Art History
NOVA FCSH
Lisbon, Portugal 09.2017 - 06.2021
International English Language Testing System - English Language
Cambridge School
Lisbon, PortugalSkills
- Financial Data Management & Reporting
- Documentation Validation & Compliance
- Client Relationship Management
- Advanced Excel (Certified) & MS Office Suite
- Data Analysis & Process Optimisation
- Payment Processing & Expense Tracking
- Scheduling & Deadline Coordination
- English Fluency (IELTS Certified)
Certification
- Advanced Excel Certification
- IELTS English Certification
Languages
Portuguese
Native
English
Advanced (C1)
French
Elementary (A2)
Affiliations
- Globetrotter, food creator and knitting enthusiast with a flair for the handmade.
Timeline
Paralegal Assistant
Private Law Office
03.2025 - 08.2025
Integration Developer
Deloitte
03.2023 - 07.2024
Full-stack Developer
Freelance
02.2023 - 08.2025
Certification - Advanced Excel
ISCTE
09.2022 -
Certification - Conflict Management and Resolution
ISCTE
09.2022 -
Certification - Software Development
42 Lisboa
09.2021 - 08.2023
Customer Service Advisor
Farfetch
11.2018 - 12.2022
Customer Care Assistant
TAP Air Portugal
03.2018 - 11.2018
Bachelor's - Art History
NOVA FCSH
09.2017 - 06.2021
Diploma of Higher Education - Software Development, Front-End
UPSKILL-ISCTE
04.2001 - 01.2023
International English Language Testing System - English Language
Cambridge School
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