Rita Franco Pereira

Conduct assessments to identify potential risks related to policies, financial, operational, regulatory, and strategic aspects of the organization. Evaluate existing processes and systems to identify vulnerabilities and areas of improvement.

• Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
• Gained extensive knowledge in data entry, analysis and reporting.

In charge of providing personalized advice to small businesses that wish to use Meta to run ads. Helped users on how to boost their business performance and optimize results.

• Responsible for solving problems related to policies, restrictions and correct ways to protect advertising accounts.
• Handled customer inquiries and suggestions courteously and professionally.
• Educated customers about billing, payment processing and support policies and procedures.

In charge of investigating and resolving customer inquiries and complaints quickly. Able to develop strong product knowledge to provide informed recommendations.

• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.