Team Leader of different Atos Services: Deutsche Bank, WSP, Disney, Chess, Bayer and Philip Morris.
Recruiting new candidates as Team Leader and check if a potential candidate is suitable for the Atos Service Desk position:
Screening CVs of candidates to search for previous experiences that have a connection with the profile that is searched for.
Speaking with applicants vía phone or in the office to get to know their backgrounds and their reactions to different daily situations of an Atos Servide Desk.
Analyzing if the candidates meet the general desirable qualities for the position offered like analytical skills, attention to details, fast thinking or correct stress management.
In addition, analyzing if they meet the concrete needs of the service where they are going like if they can face the expected amount of workflow, if they can handle the exact way of work or if they are able to work for high demanding users.
Determine if the candidate is suitable for the concrete Atos Service Desk of it is more suitable for another with different technical characteristics.
Testing if the applicants have the language level needed for the role in English and German.
Giving constant feedback of the candidates to the HHRR department.
Staff management (holidays, assistance, achievement of objectives, sick leaves, etc). Creation of different reports and productivity control. Determination of objectives and results.
Meetings with national and international clients and with Incident and Quality Management to solve backlog and quality problems. Meetings with Operations Manager of Atos to determine operational strategies.