Richard Jasinski
Valencia
Summary
Product ops and delivery leader with 23+ years of experience, including 8 years in fast paced startup and agency environments and 15+ years in customer facing roles. Build scalable processes, operating cadences, and metrics that turn strategy into reliable execution across Product and cross functional teams. Drive growth through data informed optimization, including contributing to a 20% annual revenue increase while sustaining strong customer outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Founder, Head of Sales & Marketing
DecisionDesk.io
Remote
08.2025 - Current
- Lead sales and marketing efforts to enhance brand awareness and drive revenue growth.
- Focus on growth, positioning, and adoption strategies to achieve optimal market penetration.
- Designed a Slack-native app to integrate seamlessly into existing workflows.
- Plan product lifecycle from initiation through completion, developing comprehensive roadmaps.
Principal Consultant / Co-Founder
Nova Path Group
Remote
06.2025 - Current
- Enhanced utilization and revenue for hourly teams by optimizing resource management and capacity planning, resulting in better resource allocation.
- Conducted operational assessments via stakeholder interviews, workflow mapping, and root cause analysis to identify bottlenecks and scale constraints, improving operational efficiency.
- Designed standard operating procedures and centralized handbook to streamline onboarding process, ensuring consistency and reducing variance.
- Developed RACI matrices and delegated authority models that enhanced team autonomy and minimized approval delays.
- Established communication standards and performance reporting, including meeting cadences and KPI dashboards, to promote data-driven management.
Management Consultant
Self-employed
Remote
01.2025 - 06.2025
- Delivered strategic insights that empowered hour-based businesses to maximize productivity and profitability.
- Crafted tailored solutions that allowed clients to optimize time management and enhance revenue generation.
- Partnered with businesses to improve margins, increase utilization, and streamline operational efficiency.
Sr. Director, Program Management
Merge (Mergeworld.com)
Remote
12.2022 - 06.2025
- Established PMO strategy and operational best practices for Marketing Operation vertical contracts, representing over $15 million in annual business.
- Drove scalable delivery models and resource plans, boosting client satisfaction and revenue growth.
- Assisted management of over 150 employees and $75 million in project revenue as part of program management team.
- Fostered high accountability culture through coaching and mentorship, enabling teams to exceed performance goals.
Sr. Director, Consulting Services
Merge (Mergeworld.com)
Montreal
03.2021 - 12.2022
- Oversaw consulting service delivery, implementing innovative methodologies and training programs that enhanced client satisfaction.
- Led a team of over 40, effectively managing directors and high-performing contributors to achieve service excellence.
- Increased annual revenue to over $13 million, achieving a 20% growth.
- Collaborated with leadership to enhance profitability and optimize strategic resource allocation.
- Developed recruitment and retention strategies to cultivate high-performing teams and enhance service utilization.
Director of Client Services
Merge (Mergeworld.com)
Montreal
01.2020 - 03.2021
- Championed new business initiatives, increasing utilization and team retention.
- Managed consulting teams to improve client experiences, focusing on operational KPIs and employee engagement.
- Collaborated with cross-functional teams to align client needs with company objectives.
Senior Project Manager
Merge (Mergeworld.com)
Montreal
04.2019 - 01.2020
- Optimized resource allocation to maximize team capabilities.
- Facilitated retrospectives and implemented process improvements, enhancing client delivery and boosting team morale.
- Managed creative services team, leading initiatives and coordinating cross-team roles.
- Standardized project management processes, enhancing efficiency in multi-client delivery.
Project Manager
Merge (Mergeworld.com)
Montreal
02.2018 - 03.2019
- Managed complex B2B marketing operations projects, delivering on time and within budget to meet client expectations.
- Fostered cross-team collaboration to enhance project quality and support client objectives.
- Developed project management skills by effectively addressing diverse stakeholder requirements to align project outcomes.
Day Trader
Self Employed
Montreal
09.2015 - 02.2018
- Crafted and implemented trading strategies based on market events and technical analysis, achieving consistent returns.
- Emphasized risk management and event-driven investing to effectively navigate market complexities and capitalize on opportunities.
- Honed quantitative trading skills and made data-driven decisions in fast-paced environment, improving responsiveness to market shifts.
Small Business Advisor
Scotiabank
Montreal
02.2014 - 08.2015
- Delivered customized financial solutions to over 50 small business clients.
- Cultivated strong client relationships, enhancing clients' financial decision-making.
- Fostered long-term partnerships with small business clients to drive sustained growth.
- Led teams through complex transactions, delivering exceptional service and client satisfaction.
Manager Personal Financial Services
TD
Montreal
03.2012 - 02.2014
- Provided comprehensive financial planning for high-value clients, resulting in increased market share and new business opportunities.
- Led branch campaigns and coached advisors, enhancing client outcomes and maintaining high service satisfaction levels.
- Enhanced visibility of company in Montreal area in Montreal area, supporting commitment to client success.
Real Estate Broker
Signature Immobiliere
Montreal
01.2008 - 12.2010
- Excelled as Real Estate Broker at Signature Immobiliere, delivering exceptional client service that led to successful transactions.
- Developed tailored marketing strategies to meet diverse client needs in property sales and investments.
- Built and maintained strong relationships with clients, enhancing trust and satisfaction.
- Contributed to growth of Signature Immobiliere by leveraging market insights in Montreal real estate.
Branch Administrator
RBC Dominion Securities
Montreal
01.2006 - 07.2007
- Managed core branch operations, ensuring compliance and mitigating risk.
- Collaborated with leadership to implement branch initiatives, supporting a 120-person team.
- Enhanced client service delivery while developing expertise in wealth-management operations.
Portfolio Administrator
AGF Investments (Magnavista Capital Management)
Montreal
06.2002 - 01.2006
- Administered portfolios and executed trades, ensuring client service, data integrity, and regulatory compliance.
Education
Bachelor of Arts - Political Science and Government
Concordia University
Montreal, Canada12.2011
Skills
- Product Development
- Go-to-Market Strategy
- Product lifecycle planning
- Operational assessments
- Resource management
- Process optimization
- Client relationship management
- Team leadership
- Data analysis
- Strategic planning
- Project management
- Operations management
Languages
- English, native
- French, full professional
- Polish, elementary
- Spanish, elementary
Certification
- PFPC - Professional Financial Planning Course
- Project Management Professional (PMP)
- CSC - Canadian Securities Course
Timeline
Founder, Head of Sales & Marketing
DecisionDesk.io
08.2025 - Current
Principal Consultant / Co-Founder
Nova Path Group
06.2025 - Current
Management Consultant
Self-employed
01.2025 - 06.2025
Sr. Director, Program Management
Merge (Mergeworld.com)
12.2022 - 06.2025
Sr. Director, Consulting Services
Merge (Mergeworld.com)
03.2021 - 12.2022
Director of Client Services
Merge (Mergeworld.com)
01.2020 - 03.2021
Senior Project Manager
Merge (Mergeworld.com)
04.2019 - 01.2020
Project Manager
Merge (Mergeworld.com)
02.2018 - 03.2019
Day Trader
Self Employed
09.2015 - 02.2018
Small Business Advisor
Scotiabank
02.2014 - 08.2015
Manager Personal Financial Services
TD
03.2012 - 02.2014
Real Estate Broker
Signature Immobiliere
01.2008 - 12.2010
Branch Administrator
RBC Dominion Securities
01.2006 - 07.2007
Portfolio Administrator
AGF Investments (Magnavista Capital Management)
06.2002 - 01.2006
Bachelor of Arts - Political Science and Government
Concordia University