Riccardo Maria Dussich
Roma
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
8
8
years of professional experience
Work History
Receptionist
NH Hotel Group
07.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Childcare Educator
Crescendo - Il Doposcuola
09.2015 - 11.2021
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents and other staff about student progress.
Education
Lingue E Civiltà Orientali - Asian Languages And Literatures
"La Sapienza" Università Di Roma
Roma09.2022
High School Diploma -
Liceo Scientifico Ettore Majorana
Latina07.2015
Skills
- Problem-Solving
- Team Working
- SAP
- Customer Service
- Communication skills
- Polite Manner
- Organizational skills
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
Arabic
Beginner (A1)
Timeline
Receptionist
NH Hotel Group
07.2022 - Current
Childcare Educator
Crescendo - Il Doposcuola
09.2015 - 11.2021
Lingue E Civiltà Orientali - Asian Languages And Literatures
"La Sapienza" Università Di Roma
High School Diploma -
Liceo Scientifico Ettore Majorana
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