Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Job availability
Timeline
Generic

RICARDO RIVERA BORRERO

Guayanilla

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

4
4
years of professional experience

Work History

Customer Service Leader

Carter's Store
Ponce
01.2020 - 01.2023
  • Ensured team compliance with policies, procedures and regulations related to customer service.

Intern

Luis A. Ferré Executive Internship
San Juan
06.2022 - 07.2022
  • Learn the operation of the Department of Justice from the Office of the Chief Prosecutor and provide general services in the Ponce and San Juan prosecutors' offices
  • Also, visit and learn about the operation of the Institute of Forensic Sciences.

Intern

Jorge Alberto Ramos Comas Legislative Internship
San Juan
08.2021 - 12.2021
  • Provide legislative services and learn about parliamentary procedure in the Capitol of Puerto Rico
  • Special Assistant in the Tourism and Cooperatives Commission.

Intern

Baltasar Corrada del Río Internship
San Juan
01.2021 - 06.2021
  • Provide service and guidance to the citizen incorporated into the Office of Certifications and Regulations in the Department of State
  • Special Assistant in the Office of the Secretary of State.

Assistant Specialist

Encarnación Valdés Library Study and Work Program
Ponce
01.2019 - 01.2020
  • Key responsibilities include customer service, bibliographic resource guidance, custody and loan of books.
  • Developed marketing materials such as brochures, flyers, newsletters.

Education

Master of Arts - Criticism And Philosophical Argumentation

Autonomous University of Madrid
Madrid
07-2024

Bachelor of Arts - Political Science And Law

Pontifical Catholic University of Puerto Rico
Puerto Rico
06-2023

Skills

  • Customer service excellence
  • Customer Relations
  • Sales
  • Cash Handling
  • Client Engagement
  • Order Fulfillment

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Affiliations

  • Member of the PHI KAPPA PHI Honor Society.
  • Founder of the Ágora Community of Young University Students.
  • Member of the PHI ALPHA DELTA Legal Fraternity.

Accomplishments

  • Winner of the SENDA Award, awarded by the Pontifical Catholic University of Puerto Rico {2018-2019}.
  • Honorable Mention in the Earth and Environmental Science category, awarded by the Ponce Regional Scientific Fair {2018-2019}.
  • Winner of the EcoEléctrica Scholarship, awarded by the EcoEléctrica corporation {2018-2019}.

Job availability

  • Complete availability

Timeline

Intern

Luis A. Ferré Executive Internship
06.2022 - 07.2022

Intern

Jorge Alberto Ramos Comas Legislative Internship
08.2021 - 12.2021

Intern

Baltasar Corrada del Río Internship
01.2021 - 06.2021

Customer Service Leader

Carter's Store
01.2020 - 01.2023

Assistant Specialist

Encarnación Valdés Library Study and Work Program
01.2019 - 01.2020

Master of Arts - Criticism And Philosophical Argumentation

Autonomous University of Madrid

Bachelor of Arts - Political Science And Law

Pontifical Catholic University of Puerto Rico
RICARDO RIVERA BORRERO