RICARDO RIVERA BORRERO
Guayanilla
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
4
4
years of professional experience
Work History
Customer Service Leader
Carter's Store
Ponce
2020.01 - 2023.01
- Ensured team compliance with policies, procedures and regulations related to customer service.
Intern
Luis A. Ferré Executive Internship
San Juan
2022.06 - 2022.07
- Learn the operation of the Department of Justice from the Office of the Chief Prosecutor and provide general services in the Ponce and San Juan prosecutors' offices
- Also, visit and learn about the operation of the Institute of Forensic Sciences.
Intern
Jorge Alberto Ramos Comas Legislative Internship
San Juan
2021.08 - 2021.12
- Provide legislative services and learn about parliamentary procedure in the Capitol of Puerto Rico
- Special Assistant in the Tourism and Cooperatives Commission.
Intern
Baltasar Corrada del Río Internship
San Juan
2021.01 - 2021.06
- Provide service and guidance to the citizen incorporated into the Office of Certifications and Regulations in the Department of State
- Special Assistant in the Office of the Secretary of State.
Assistant Specialist
Encarnación Valdés Library Study and Work Program
Ponce
2019.01 - 2020.01
- Key responsibilities include customer service, bibliographic resource guidance, custody and loan of books.
- Developed marketing materials such as brochures, flyers, newsletters.
Education
Master of Arts - Criticism And Philosophical Argumentation
Autonomous University of Madrid
Madrid2024-07
Bachelor of Arts - Political Science And Law
Pontifical Catholic University of Puerto Rico
Puerto Rico2023-06
Skills
- Customer service excellence
- Customer Relations
- Sales
- Cash Handling
- Client Engagement
- Order Fulfillment
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Member of the PHI KAPPA PHI Honor Society.
- Founder of the Ágora Community of Young University Students.
- Member of the PHI ALPHA DELTA Legal Fraternity.
Accomplishments
- Winner of the SENDA Award, awarded by the Pontifical Catholic University of Puerto Rico {2018-2019}.
- Honorable Mention in the Earth and Environmental Science category, awarded by the Ponce Regional Scientific Fair {2018-2019}.
- Winner of the EcoEléctrica Scholarship, awarded by the EcoEléctrica corporation {2018-2019}.
Job availability
- Complete availability
Timeline
Intern
Luis A. Ferré Executive Internship
2022.06 - 2022.07
Intern
Jorge Alberto Ramos Comas Legislative Internship
2021.08 - 2021.12
Intern
Baltasar Corrada del Río Internship
2021.01 - 2021.06
Customer Service Leader
Carter's Store
2020.01 - 2023.01
Assistant Specialist
Encarnación Valdés Library Study and Work Program
2019.01 - 2020.01
Master of Arts - Criticism And Philosophical Argumentation
Autonomous University of Madrid
Bachelor of Arts - Political Science And Law
Pontifical Catholic University of Puerto Rico