Ricardo Javier Curtis Morales
Gijón
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Sales Assistant
mycorp
Valencia
01.2018 - 12.2018
- Desarrollé la función de vender dispositivos electrónicos, dispositivos móviles, wifi portátiles.
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
- Performed regular price checks to ensure competitive pricing.
- Greeted customers and provided assistance with product selection.
Self Employed
curtisrepresentaciones
Valencia
06.2012 - 06.2015
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
Travel Agent
Vision Travel
Valencia
01.2014 - 01.2015
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
Administrative Assistant
Comercializadora Proholux
Valencia
- Facilitated communication between different departments within the organization.
- Compiled data from various sources into organized reports for review by management team.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
Education
Diploma in Organized Crime - Criminal Science
Universidad Arturo Michelena
Valencia, Venezuela 12-2018
Coaching de crecimiento personal y proyecto de vida - Human Development
Global Consulting
Virginia Beach 01.2018
Diploma in Criminal Psychology - Psychology
Universidad De Carabobo
Valencia, Venezuela 01-2017
Psychology
Universidad Arturo Michelena
Valencia, Venezuela 07-2016
Skills
- Cold-calling
- Customer Needs Assessment
- Opening and closing procedures
- Customer Assistance
- Time Management
- Problem-Solving
- Organization
- Adaptability
- Attention to Detail
Roles And Responsibilities
Mis funciones principales eran extraer y chequear inventarios virtuales en el sistema operativo, involucrado con procesos de facturación y cobro a clientes. Tambien desarollé funciones de control de inventario a nivel de cadenas de supermercados. Desarrollé la función de vender dispositivos electrónicos, dispositivos móviles, wifi portátiles. Desarrollé mi propia firma personal vendiendo insumos de papelería, productos de cuidado personal y materiales de estudio. Promotor de paquetes turísticos y consolidación de equipos de trabajo mediante la capacitación constante, autogestión y gerencia del tiempo.
Languages
- Español, Lengua materna
- Inglés, Conversacional
- Italiano, Avanzado
Languages
Spanish
First Language
english
Upper Intermediate (B2)
B2
Italian
Upper Intermediate (B2)
B2
Timeline
Sales Assistant
mycorp
01.2018 - 12.2018
Travel Agent
Vision Travel
01.2014 - 01.2015
Self Employed
curtisrepresentaciones
06.2012 - 06.2015
Administrative Assistant
Comercializadora Proholux
Diploma in Organized Crime - Criminal Science
Universidad Arturo Michelena
Coaching de crecimiento personal y proyecto de vida - Human Development
Global Consulting
Diploma in Criminal Psychology - Psychology
Universidad De Carabobo
Psychology
Universidad Arturo Michelena
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