Ribsking Downs
Barcelona
Summary
Multilingual tourism professional with 10 years' experience as a front desk receptionist and hospitality manager in hotels, resorts, and campsites across Europe and Latin America. Skilled in reservations, guest relations, and team coordination. Adept at delivering exceptional customer service while ensuring smooth daily operations in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Receptionist
Safestay Hostel
barcelona
2025 - Current
- Managed front desk operations, ensuring seamless check-ins, check-outs, and personalized assistance for international guests.
- Controlled bookings and room assignments through PMS system, maximizing daily occupancy.
- Resolved guest incidents promptly, coordinating with housekeeping and maintenance teams to maintain service quality.
- Process payments, perform night audits, and handle daily cash reconciliation.
Customer Partner Service
Teleperformance (Booking.com Project)
Barcelona
09.2025 - 11.2025
- Delivered specialized support to global customers and partners of Booking.com platform, enhancing user satisfaction and loyalty.
- Mediated and resolved conflicts between guests and accommodations, fostering positive relationships and ensuring mutual satisfaction.
- Managed booking modifications, cancellations, refunds, and special cases (force majeure).
- Utilized internal CRM tools to manage customer interactions, consistently meeting quality and response time metrics.
MANAGER/RECEPTIONIST/TOURIST GUIDE
PRL Reception
- Managed check-in and check-out processes to ensure seamless guest experiences.
- Manage the billing of customers and suppliers.
- Demonstrated strong verbal and written communication skills in customer interactions.
- Proficient in specific booking systems like Opera/Fidelio/Booking/Mews.
- Executed multitasking and time management strategies to consistently meet tight deadlines.
- Complaint resolution and conflict management.
- Coordinated team efforts to enhance collaboration and improve project outcomes.
HEAD OF RECEPTION
B&B OWNER
- Coordinated availability and reservations to optimize guest experience.
- Oversaw billing processes for customers and suppliers to maintain financial accuracy.
- Compiled daily reports to ensure accurate financial closing.
- Reported incidents and comments to relevant teams for resolution.
B&B OWNER
B&B OWNER
- Oversaw operational, financial, and commercial performance to drive overall hotel success.
- Using hotel resources to maximize guests' satisfaction & optimize revenues.
- Represented the hotel in the marketplace and developed relationships with key accounts.
- Analysing statistical information and drawing conclusions from it.
- Developing and implementing staff training programs.
- Continuously developing the hotel's brand.
- Collaborated with industry professionals at trade exhibitions to strengthen brand visibility.
RECEPTIONIST
CAMPING CALA POLA
- Welcome and direct visitors and associates in an appropriate, friendly and helpful manner.
- Maintained reception activity forms to ensure smooth operations.
- Processed customer payments and reconciled daily cash reports to ensure financial accuracy.
- Managed booking payments and responded to client inquiries and reviews to enhance customer satisfaction.
- Report maintenance deficiencies and items requiring repair.
- Camping management using programs such as Mews, SAP, Master Camping.
FRONT DESK RECEPTIONIST
LA AMISTAT IBIZA ECO CAMPING
Barcelona
- Coordinated reception activities to ensure smooth guest check-in and check-out processes.
- Reported maintenance issues and coordinated timely repairs to maintain facility standards.
- Greeted guests warmly upon arrival at eco-friendly camping site.
- Managed phone calls and inquiries efficiently throughout the day.
- Organized reservations and maintained guest records accurately.
Education
Bachelor - Tourism Management
Bachelor in Tourism Management
Barcelona, Barcelona, SpainMaster - Strategy and Management of Tourism Establishments
Master in Strategy and Management of Tourism Establishments
Barcelona, Barcelona, SpainSkills
- Front desk operations
- Booking system management
- Reservation management
- Customer service
- Customer relationship management
- Guest satisfaction
- Conflict resolution
- Time management
- Team collaboration
Personal Information
Driving License: B
Languages
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Spanish
Native
Native
Timeline
Customer Partner Service
Teleperformance (Booking.com Project)
09.2025 - 11.2025
MANAGER/RECEPTIONIST/TOURIST GUIDE
PRL Reception
HEAD OF RECEPTION
B&B OWNER
B&B OWNER
B&B OWNER
RECEPTIONIST
CAMPING CALA POLA
FRONT DESK RECEPTIONIST
LA AMISTAT IBIZA ECO CAMPING
Receptionist
Safestay Hostel
2025 - Current
Bachelor - Tourism Management
Bachelor in Tourism Management
Master - Strategy and Management of Tourism Establishments
Master in Strategy and Management of Tourism Establishments