RIADH SEMCHEDDINE

Dynamic professional with extensive experience in operations and customer relationship management at Qatar Airways. Proven track record in problem-solving and team leadership, ensuring operational efficiency and safety. Recognized for developing standard operating procedures and maintaining high-quality service standards while remaining calm under pressure.

• Lufthansa training Centre, Germany, 09/01/08, Operations Handling, Basic for Narrow body and Regional Aircraft including handling of Dangerous Goods (category 8), 10/01/08, Flight Deck Communication. Check out at Istanbul station, 11/01/11, Basic Traffic Management for Duty Manager - Irregularity handling, customer relations and Service Excellence, 07/01/12, Station Surveillance Tasks ST/B. Check of handling quality and operations of supervisors, 04/01/13, Basic for supervisors in baggage services
• Qatar Airways Training Centre, Qatar, 05/01/14, Dangerous goods category 8, 05/01/14, Principle of load control (Narrow and Wide body), 08/01/14, Centralized Emergency Response, 10/01/14, Five Stars Leadership Foundation (Tunis), 10/01/17, Aircraft handling courses for local performances checks
• Qatar Airways Web Based training system, Airside Security Awareness, Aviation Security Awareness, One World alliance services, Safety Management System, Bomb Threat Calls, Handling customers with disability

• Number of Children: 3
• Date of Birth: 02/16/76
• Marital Status: Married