Reyes Vergara Unzurrunzaga

• Conducted interviews to select the best candidates to take care of the clients.
• Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
• Enhanced individual efficiency through facilitating regular meetings / supervisions, sharing updates, and discussing strategies for improved service delivery at least twice per month.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records.
• Scheduled appointments and meetings for a seventeen-member team as well as individual meetings as needed.
• Worked with other departmental staff to provide an extraordinary client experience

• Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for clients and therapists.
• Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
• Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
• Built personal relationships with clients to promote positive experiences.
• Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
• Demonstrated superior professionalism while interacting with customers and vendors.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.

• Facilitated group and individual therapy sessions, fostering a supportive environment for personal growth and healing.
• Provided culturally sensitive counseling services to diverse populations, ensuring equitable access to mental health care.
• Promoted a positive therapeutic environment by establishing clear boundaries and maintaining confidentiality.
• Developed strong therapeutic alliances with clients through empathetic listening and rapport-building techniques.
• Implemented behavior modification plans for clients struggling with emotional regulation issues, promoting healthier coping mechanisms.
• Evaluated the effectiveness of interventions by tracking measurable goals throughout the course of therapy, adjusting as needed for optimal results.

Updated and maintained employee records to respond quickly to requests for information.

• Created and updated tracking spreadsheets using MS Excel.
• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
• Developed strong written and verbal communication skills.