Hi, I’m
Resty Andam
Madrid
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
years of professional experience
Work History
Insotel Punta Prima Prestige Suites & Spa - LuxuryMenorca
Housekeeping Attendant/
05.2023 - 09.2023
Job overview
- Maintained cleanliness and order of assigned areas.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
- Stocked linen closets with fresh linens and removed soiled linens for laundering.
- Assisted guests with requests related to housekeeping services.
- Inspected guest rooms after cleaning to ensure all items were in proper working condition.
- Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
- Responded promptly to special requests from guests or management staff.
- Ensured that all equipment was properly stored after each shift.
- Provided excellent customer service by addressing complaints in a timely manner.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Blue Parrot English SchoolMadrid
English Tutor
12.2022 - 06.2023
Job overview
- Developed innovative lesson plans and activities to engage students and ensure learning objectives are met; Developed a comprehensive English language program to improve student literacy skills; Conducted parent-teacher conferences to discuss student progress and develop strategies for improvement; Monitored student progress and provided individualized support to ensure academic success
- Encouraged self-expression among learners through oral presentations or role plays.
- Developed and implemented English curriculum to meet the needs of students.
- Adapted teaching methods based on each student's unique needs and abilities.
- Explored different approaches to help students improve their reading comprehension skills.
- Provided feedback to students on their strengths, weaknesses, and progress.
Juntasa SL.Humanes de Madrid
Soldering of Clamps
05.2021 - 09.2022
Job overview
- Performed soldering of through-hole and surface mount components to printed circuit boards according to customer specifications.
- Identified, analyzed and resolved component problems on electronic assemblies using various test equipment.
- Because soldering irons get so hot, they oxidize and become dirty quickly
- They key to reliable connections is clean components so make sure that your soldering tip and parts you are joining are clean
- To accomplish this, pass the tip of your soldering iron on a wet sponge until it shines
Agrapacion SaludMadrid
Quality Control of Face Mask
05.2020 - 08.2022
Job overview
- Established a system of quality control measures that improved product quality by face mask; Developed and maintained a database of quality control information, allowing for real-time access to quality data
Celia MayordomoMadrid
Nanny
09.2016 - 01.2020
Job overview
- Developed a nutritious meal plan and cooked meals for the children that met their dietary needs; Instructed children in proper hygiene and healthy lifestyle habits; Read stories to children and encouraged them to read on their own; Provided emotional support and guidance to help children cope with daily stressors; Implemented a cleaning schedule that reduced the time required to clean the facility by the family
MPACK PolandWarsaw
Quality Control
04.2016 - 08.2016
Job overview
- Developed and maintained a database of quality control information, allowing for real-time access to quality data; Developed and implemented quality control protocols that improved product quality by the Company
Sigurd Micro ElectronicsHsinchu
Quality Inspector of Circuit Board
12.2002 - 03.2016
Job overview
- Trained a team of new customer service agents to ensure a high quality of customer support; Conducted daily inspections of construction sites to ensure quality of work and materials; Collaborated with the board of directors to create a culture of transparency and accountability
Li Chi Hang Dora MaHong Kong
Domestic Helper
01.2001 - 11.2002
Job overview
- Do the household chores and marketing; Cleaned and polished floors, walls, and other surfaces using a variety of tools and materials; Used steam cleaners and other specialized equipment to clean and sanitize upholstery and other fabrics
Metro Bank Head OfficeMakati City
Teller/Receptionist
06.1999 - 12.2000
Job overview
- Greeted customers in a friendly and professional manner; Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information; Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Worked with project managers to develop and implement strategies for cost savings and resource optimization
Education
Saint Louis University
Bachelor of Business Administration
Skills
- Problem Solving
- Decision Making
- Ability to Multitask
- Computer Skills
- Adaptability
- Customer Service
- Microsoft Excel
- Teamwork
- Communication Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Microsoft Office
- Excellent Customer Service Skills
- Teamwork Skills
- Communication
- Strong Communication Skills
- Substitute Teaching
- Creative Writing
- Parent Communication
Personal Information
Mandarin, Tagalog, English
Timeline
Housekeeping Attendant/
Insotel Punta Prima Prestige Suites & Spa - Luxury
05.2023 - 09.2023
English Tutor
Blue Parrot English School
12.2022 - 06.2023
Soldering of Clamps
Juntasa SL.
05.2021 - 09.2022
Quality Control of Face Mask
Agrapacion Salud
05.2020 - 08.2022
Nanny
Celia Mayordomo
09.2016 - 01.2020
Quality Control
MPACK Poland
04.2016 - 08.2016
Quality Inspector of Circuit Board
Sigurd Micro Electronics
12.2002 - 03.2016
Domestic Helper
Li Chi Hang Dora Ma
01.2001 - 11.2002
Teller/Receptionist
Metro Bank Head Office
06.1999 - 12.2000
Saint Louis University
Bachelor of Business Administration
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