Renáta Olga Takáts
Madrid
Summary
Dynamic and dedicated professional with experience at Ryanair Dac, excelling in in-flight customer service and safety compliance. Proven ability to enhance passenger satisfaction and ensure safety during flights. Strong communicator and team player, adept at managing high-pressure situations while maintaining operational efficiency.
Overview
17
17
years of professional experience
Work History
Cabin Crew Member
Ryanair Dac
10.2011 - Current
- Delivered exceptional in-flight customer service, ensuring passenger comfort and satisfaction.
- Conducted safety demonstrations and ensured compliance with safety regulations during flights.
- Assisted passengers with boarding procedures, maintaining timely departures and arrivals.
- Collaborated with team members to manage cabin operations efficiently during high-pressure situations.
Receptionist
Visteon Hungary Kft
09.2008 - 04.2010
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Coordinated appointment scheduling for multiple departments, ensuring optimal resource allocation.
- Maintained accurate records of visitor logs and correspondence for compliance and reporting purposes.
- Handled incoming calls, providing information and resolving issues to enhance customer satisfaction.
Education
GED -
Bugát Pál Secondary School
Székesfehérvár Hungary Tourism Technician/ Tour Guide -
Peter Rózsa Vocational School
Székesfehérvár, HungarySkills
In-flight customer service
- Passenger assistance
- Team collaboration
- Communication skills
- Problem resolution
- Health and safety protocols
- Customer assistance
- Reliability and punctuality
- Safety awareness
- Discretion and confidentiality
- Grooming and personal hygiene
- Security measures
- Emergency procedures
- First aid
- Public speaking
- Cultural awareness
Accomplishments
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Effectively mediated issues among other peers, enabling the development of valuable conflict resolution skills.
Languages
Hungarian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
German
Elementary (A2)
Certification
- Massage therapist (2019-2020)
Timeline
Cabin Crew Member
Ryanair Dac
10.2011 - Current
Receptionist
Visteon Hungary Kft
09.2008 - 04.2010
GED -
Bugát Pál Secondary School
Tourism Technician/ Tour Guide -
Peter Rózsa Vocational School