Renato
Orlando
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Server Assistant Manager
Cantina La 20
Miami
01.2020 - 09.2021
- Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
- Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced sales by promoting Type products and assisting with creative menu selections.
Head Server
Casa Tua
Miami
02.2018 - 12.2019
- Trained new staff on restaurant operations and policies to strengthen performance.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Checked identification for minimum age for sale of alcoholic beverages.
- Trained staff members on use of POS system.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Supervised server staff and simultaneously served personal section of tables.
- Coached employees on salesmanship and updated menus to increase sales.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Prepared specialty desserts for customers for special occasions.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
High School Degree -
Miami Dade
Miami 09.2008 - 07.2020
Skills
Recipes and menu planning
Scheduling
Food plating and presentation
Kitchen equipment operation and maintenance
Recruitment
Strategic planning
Budgeting
Safe food handling
Cost controls
Kitchen staff coordination
Active Listening
Workflow planning
Planning and Coordination
Written Communication
Decision-Making
Excellent Communication
Timeline
Server Assistant Manager
Cantina La 20
01.2020 - 09.2021
Head Server
Casa Tua
02.2018 - 12.2019
High School Degree -
Miami Dade
09.2008 - 07.2020