Rémi Ripoll

Customer Success Specialist (CSS) working with France, Switzerland, Belgium, Luxembourg, and DOM-TOM markets (B2B)

• Managing Accounts: portfolio of +500 accounts - collaborating closely with architects, BIM managers, engineers, and top-level management (CEO, CFO...), fostering meaningful connections that drive mutual success. Through proactive daily outreach, regular check-ins, and continued follow-up via phone, email, and webinars.
• Renewal subscriptions: Closing +500 annual deals total worth +5M €
• Upselling and Cross-Selling : Identifying opportunities to enhance our customers' experience by introducing them to additional products and services within the Autodesk ecosystem, Graitec IP, trainings, and more.
• Identified areas for improvement in existing products and services based on customer feedback.

• Onboarding: Increased by 300% the usage rate of one of the main Graitec IP products leveraging technical expertise and customer relationship skills (by phone, emails, and online meetings) while generating hundreds of sales opportunities.
• Executed onboarding strategy on +500 accounts - collaborating closely with architects, BIM managers, engineers, and top-level management (CEO, CFO...).
• Sales Management: Upselling and Cross-Selling: Leveraging my expertise, I identify opportunities to enhance our customers' experience by introducing them to additional products and services within the Autodesk ecosystem, Graitec IP, trainings, and more.
• Worked closely with sales team to ensure smooth transition from prospecting stage to post-sale engagement.
• Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
• Educated customers on best practices for using company's products and services.

• Content creation for Facebook, LinkedIn, and Twitter.
• Video recording and editing for YouTube (Adobe Premiere Pro)
• Graphic creation (with Photoshop, Indesign)
• Competitors' analysis & Website optimization (Semrush, Google Analytics)
• Provided guidance on language localization efforts across multiple countries.
• Coordinated with global teams to ensure successful market penetration of products.
• Master's thesis about the PDF industry.

• Digital Marketing: Beverly Hills Shop & Real Estate Agents (SoME, Website, Emailing)
• Print Marketing (Photoshop & InDesign): LA Times Ads, Flyers, Post letters
• Video recording and editing (Shop, Properties, Real Estate Agents Lifestyle)
• Sold a 35k$/month rental apartment in Beverly Hills
• Worked and advised with more than 30 real estate agents.
• Analyzed market trends to identify potential opportunities.
• Collaborated with designers on creating visuals for campaigns.
• Provided support in implementing digital marketing strategies across multiple channels.
• Created and executed social media strategies to increase customer engagement.
• Collaborated with the sales team to develop promotional activities and sales support materials.

• Developed and implemented digital marketing campaigns across multiple channels.
• Optimized webpages for search engine optimization.
• Tracked key performance indicators such as conversions, traffic, engagement.
• Conducted research on current trends in the digital marketing industry.
• Posted and monitored content on social media channels.
• Reviewed and presented clients with account performance metrics using Google Analytics to generate comprehensive reports outlining webpage traffic, impressions and keyword effectiveness.
• Organized and coordinated email marketing campaigns.
• Researched emerging technologies related to digital marketing tools and tactics.
• Reviewed competitor activity and identified areas of opportunity.
• Created and distributed engaging content for social media platforms

• Community management (Facebook, LinkedIn, Instagram, Twitter)
• Website management WordPress)
• Blog content creation (marketing, finance)
• Emailing (Mailchimp)
• Graphics creation (Photoshop)
• Optimized website content for search engine visibility via meta tags, page titles, and headings.
• Analyzed web analytics data using tools such as Google Analytics to measure campaign success.
• Provided regular reports on progress towards KPIs set by the company's leadership team.
• Analyzed customer data to identify trends in consumer behavior.
• Identified opportunities for improvement within existing processes related to digital marketing operations.

• At 15 years old: Owner of the blog YouTube Tips
• More than 400,000 viewers
• Affiliation marketing and Google advertising with a turnover of more than €5,000.

• At 13 years old, owner of the YouTube Channel: TheStoneShadow.
• Producing Guitar and Drum cover, Live band, Tutorials.
• +100 000 views / YouTube Partner
• Maintained a consistent upload schedule in order to keep viewers engaged.
• Managed social media accounts associated with the YouTube channel.
• Edited audio clips and added sound effects to enhance video quality.
• Collaborated with other YouTubers to create collaborative projects.
• Filmed, edited, and uploaded videos for the YouTube channel.
• Integrated SEO tactics into video titles, descriptions, tags.
• Analyzed competitor channels for inspiration when creating content.
• Monitored analytics to track performance of videos and adjust strategies accordingly.