Reinhard Mötzing

• Processed information quickly to take immediate action during unexpected or serious situations.
• Partnered with flight department to meet inflight and station operational obligations.
• Engaged flight attendants by creating and fostering personal relationships with crew members.
• Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
• Held flight attendants accountable to service expectations to meet company and regulatory standards.
• Created, managed and delivered meaningful recognition and individual rewards to boost morale.
• Maintained and completed administrative records and documents to meet company requirements.
• Applied effective time management techniques to meet tight deadlines.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Identified issues, analyzed information and provided solutions to problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.

• Ensured safety and comfort of customers onboard aircraft.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Resolved passenger conflicts and medical emergencies during flights.
• Demonstrated knowledge of aircraft safety features and emergency equipment.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Responded to passenger emergencies to provide first aid.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Supported passengers with special needs and provided assistance to wheelchair passengers.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Collaborated with flight crew to maximize smooth and safe flights.
• Assisted passengers with storing luggage and helped locate seating.
• Relayed updates and information to passengers after confirming key details with pilot.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Answered passengers' questions about flight, aircraft and destination.
• Delivered food and beverage service, reading material and other in-flight services.
• Answered passenger questions and provided solutions to issues arising during flights.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Assisted passengers in boarding and deplaning aircraft.
• Used excellent customer service skills in addressing passengers' needs.

• Managed filing system, entered data and completed other clerical tasks.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Assisted coworkers and staff members with special tasks on daily basis.
• Executed record filing system to improve document organization and management.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Managed department budgets and generated financial reports for management review.o
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Upheld code of conduct and maintained professionalism in stressful situations.
• Coached and mentored new recruits for motivated, high-performing teams.
• Relayed crucial information and coordinated operations using radio communications equipment.
• Memorized [Area of expertise] policies and led training for company personnel.
• Maintained required level of proficiency in use of firearms.
• Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
• Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
• Worked weekends and long hours in deployed locations to complete [Type] taskings.
• Trained in conflict resolution among subordinates, equals and superiors.
• Rated job performance for [Number] subordinates providing timely and effective feedback.
• Gave individual evaluations based on fitness and combat readiness.
• Operated surveillance radar, communication systems and identification equipment.
• Upheld [Branch] dress and appearance regulations for professional appearance.
• Secured and protected military property, assets, and personnel.

Apprenticeship as Pastry Chef

• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
• Personalized creations for holidays, weddings, graduations, and personal events.