Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
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REHAN AHMAD ABID joyia

damamm,SAUDI ARBIA

Summary

Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support. Focused [Job Title] offers expertise in hardware and software management and upgrades. Follows schedule maintenance protocols to reduce computer downtime. Monitors network performance and access to detect issues. Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work history

IT Technician

TAMIMI GLOBAL LTD
NEOM CITY , TABUK , SAUDI ARBIA
10.2020 - Current
  • Supported IT department in contract management and equipment purchasing.
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Prioritised incoming tickets to facilitate maximum efficiency.
  • Resolved service requests within target timeframes.
  • Coordinated and executed routine hardware upgrades.
  • Optimised desktop, telephony and application infrastructure to meet operational demand.
  • Kept clients well-informed of ticket status.
  • Maintained optimum levels of IT support to [Number] staff across [Number] sites.
  • Prioritised ticket queue, closing interactions and logging requests upon query resolution.
  • Completed value-adding tasks such as firmware upgrades and downgrades.
  • Configured software and functions following specifications.
  • Monitored local network to optimise performance.
  • Evaluated hardware, mouses and keyboards to determine performance.
  • Conducted failure analysis on failed or returned devices.
  • Provided security and privacy of networks and computer systems.
  • Scheduled upgrades and regular maintenance to maintain smooth workflow.
  • Ordered new computers and equipments to maintain active supply for department.
  • Arranged computers, routers and printer to achieve proper workstation.
  • Documented repairs in log book to maintain accurate records.
  • Oriented users to operate new software and computer equipment.

IT Support Officer

ISSZMA COMPUTERS
OKARA , PAKISTAN
02.2002 - 07.2017
  • Coordinated and managed daily work activities of ICT help desk staff to monitor compliance.
  • Reset passwords of customers to provide data protection.
  • Observed performance of hardware and software to maintain functionality and reliability.
  • Trained and mentored support staff to provide exceptional customer service and swift resolution.
  • Researched latest information to stay abreast with trends.
  • Practised confidentiality with sensitive customer information to protect privacy.
  • Utilised ticketing system to track timeline and resolution of problems.

Education

Certificate of Higher Education - DIT

HSSC from Board of Intermediate & Secondary Educat
LAHORE , PAKISTAN
01.1992 - 01.1994

Skills

  • Network troubleshooting
  • Software issue diagnosis
  • Telecommunications
  • Data processing
  • Exceptional communicator
  • Software diagnosis
  • Technical issues analysis
  • Knowledgeable in Mac systems
  • LAN aptitude
  • Application installations
  • Customer support needs assessment
  • Application support
  • Exceptional telephone etiquette
  • Desktop support
  • Expert in disaster recovery
  • Technical documents comprehension
  • Data entry

Languages

English
Intermediate
Arabic
Elementary
Punjabi
Advanced
Hindi
Intermediate
Urdu
Upper intermediate

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

IT Technician

TAMIMI GLOBAL LTD
10.2020 - Current

IT Support Officer

ISSZMA COMPUTERS
02.2002 - 07.2017

Certificate of Higher Education - DIT

HSSC from Board of Intermediate & Secondary Educat
01.1992 - 01.1994
REHAN AHMAD ABID joyia