Rebecca Evans
Malaga
Summary
Experienced Senior Hotel Manager at Hotelatelier with a strong track record of leading high-profile properties through successful renovations and operational excellence. Adept at enhancing guest satisfaction, driving revenue growth, and fostering positive workplace cultures. Skilled in financial strategy development, strategic marketing, and technology integration to elevate service quality and profitability. Committed to implementing customer-centric strategies that secure competitive positioning and industry recognition.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hotel Senior Manager
ICON Malabar & Petit Palace Plaza
05.2021 - Current
- Led the complete renovation and successful opening of ICON Malabar in July 2021, ensuring project completion within set timelines, budgets, and quality standards.
- Achieved and maintained a #2 ranking on TripAdvisor in 2023 through initiatives that significantly enhanced guest satisfaction.
- Fostered a positive work culture, leading both hotels to rank 4th in the Best Workplaces Malaga 2023, enhancing employee engagement and satisfaction.
- Developed strategic financial plans, achieving economic and GOP budget objectives through cost-saving measures and profitability enhancement.
- Spearheaded a customer-centric approach, resulting in high guest satisfaction scores and positive reviews, contributing to the hotel's strong market reputation.
- Implemented marketing and service strategies that increased occupancy rates and revenue, demonstrating strong business acumen and industry insight.
- Enhanced operational efficiency through the adoption of new technologies and processes, reducing costs and improving service delivery.
Hotel Senior Manager
ICON BCN & Petit Palace Museum
04.2016 - 04.2021
- Led a comprehensive renovation of ICON BCN in 2018, enhancing both aesthetics and functionality while ensuring project completion within budget and timeline.
- Managed joint operations of ICON BCN and Petit Palace Museum, maintaining seamless service standards during ICON BCN's renovation period.
- Implemented guest service initiatives that significantly improved customer satisfaction and online ratings.
- Integrated advanced hotel management technologies, leading to reduced operational costs and improved guest experiences.
- Cultivated a strong team environment, leading to high staff retention rates and improved service delivery during and post-renovation periods.
- Negotiated advantageous contracts with suppliers and vendors, contributing to cost savings and improved profitability margins.
Hotel Senior Manager
Petit Palace Alfonso XII
07.2015 - 03.2016
- Spearheaded comprehensive hotel operations, enhancing efficiency across guest services, reservations, housekeeping, and maintenance departments.
- Implemented strategic initiatives that significantly improved guest satisfaction, streamlined operations, and optimized revenue channels.
- Cultivated a culture of excellence and teamwork, leading to notable improvements in staff morale and retention.
- Developed and executed targeted training programs, ensuring staff excellence in service delivery and adherence to brand standards.
- Drove continuous improvement in service quality and operational efficiency, setting new benchmarks for guest experience at the hotel.
Hotel Manager
Hotel Petit Palace Santa Barbara
07.2011 - 05.2021
- Successfully opened the hotel, ensuring all operations were established and functional by the target date.
- Managed the preparation and procurement of orders for furniture and amenities, ensuring high standards of quality and consistency.
- Organized and implemented cleaning schedules and protocols, maintaining a high level of cleanliness and hygiene across the property.
- Led the recruitment and staff selection process, building a strong and cohesive team across all departments.
- Made critical decisions regarding room size, style, and decoration, contributing to the hotel's unique appeal and market positioning.
- Oversaw the organization of the Reception, Housekeeping, Maintenance, and F&B departments, ensuring seamless coordination and high service standards.
- Achieved the hotel's annual target in 2011, contributing significantly to the company's overall success.
Hotel Manager
Hotel Petit Palace Londres & High Tech Cliper
04.2009 - 03.2011
- Managed joint operations of Petit Palace Londres and High Tech Cliper, ensuring consistent service quality and operational efficiency.
Hotel Manager
Hotels Petit Palace Londres and Petit Palace Plaza Del Carmen
02.2007 - 03.2009
- Achieved annual targets for both hotels in 2007, contributing to the company's financial goals.
Hotel Manager
Hotels Petit Palace Londres, Petit Palace Tres Cruces, and Petit Palace Plaza Del Carmen
04.2006 - 02.2007
- Managed the operations of three hotels simultaneously, ensuring each property met its annual target in 2006.
Hotel Manager
Hotel Petit Palace Londres
01.2006 - 04.2006
- Led the hotel to reach its annual target in 2006, demonstrating strong leadership and strategic oversight.
Hotel Manager
Hotel Petit Palace Arenal
09.2005 - 12.2005
- First General Manager position
Education
Executive MBA -
Instituto Superior Europeo de Barcelona (ISEB) and Universidad Internacional Isabel I de Castilla
01.2021
Master in Hotel Management and Administration (MDGH) -
CESAE Business & Tourism School and Universidad Francisco de Vitoria (UFV)
01.2016
Skills
- Workplace Culture Development
- Strategic Financial Planning
- Operational Streamlining
- Guest Satisfaction Excellence
- Revenue & Occupancy Growth
- New Technology Integration
- Service Delivery Optimization
- Cost-Saving Initiatives
- Supplier Contract Negotiation
- Team Leadership & Training
- Financial Strategy Development
- Crisis Management
- Guest complaint resolution
- Quality Assurance
- Food and Beverage Operations
- Special Event Coordination
Websites
Certification
- Project Management: Foundations and Initiation, Coursera 2024
- Agile Project Management, Coursera 2024
- Project Planning and Execution, Coursera 2024
- Get Started with Jira, Coursera 2024
- The Power MBA: Powerskills and Power Sales, 2023
- French Intermediate Course B1-B2, Coursera 2020
- TEFL Certificate, 2020
- Inspiring and Motivating Individuals, Coursera 2019
- Managing Talent, Coursera 2019
- Influencing People, Coursera 2019
Languages
English (Fluent)
Spanish (Castilian, Fluent)
French (Intermediate)
German (Intermediate)
Technical Skills
- Microsoft Office
- PM tools (JIRA, Monday.com)
- Opera PMS
- IDeaS Revenue Solutions
- Microsoft Teams
- Slack
Livedin
- UK
- Fuerteventura (Canary Islands)
- Wolfsburg (Germany)
- Darwin and Sydney (Australia)
- Madrid
- Barcelona
- Malaga
Hobbies and Interests
- Hiking
- Yoga
- Commitment to Wellness
Volunteer Experience
Engaged in regular volunteer activities at the 'Associacion Yo Soy Tu' community kitchen, leading fundraising initiatives and collaborating closely with team members to support the organization's mission of addressing food insecurity and fostering community well-being.
Timeline
Hotel Senior Manager
ICON Malabar & Petit Palace Plaza
05.2021 - Current
Hotel Senior Manager
ICON BCN & Petit Palace Museum
04.2016 - 04.2021
Hotel Senior Manager
Petit Palace Alfonso XII
07.2015 - 03.2016
Hotel Manager
Hotel Petit Palace Santa Barbara
07.2011 - 05.2021
Hotel Manager
Hotel Petit Palace Londres & High Tech Cliper
04.2009 - 03.2011
Hotel Manager
Hotels Petit Palace Londres and Petit Palace Plaza Del Carmen
02.2007 - 03.2009
Hotel Manager
Hotels Petit Palace Londres, Petit Palace Tres Cruces, and Petit Palace Plaza Del Carmen
04.2006 - 02.2007
Hotel Manager
Hotel Petit Palace Londres
01.2006 - 04.2006
Hotel Manager
Hotel Petit Palace Arenal
09.2005 - 12.2005
Executive MBA -
Instituto Superior Europeo de Barcelona (ISEB) and Universidad Internacional Isabel I de Castilla
Master in Hotel Management and Administration (MDGH) -
CESAE Business & Tourism School and Universidad Francisco de Vitoria (UFV)
Similar Profiles
Mehedi HasanMehedi Hasan
Early Childhood Educator Assistant at Garderie Petit À Petit VerdunEarly Childhood Educator Assistant at Garderie Petit À Petit Verdun
Marjorie ManaguelodMarjorie Managuelod
Small Business Owner at Studio Petit À PetitSmall Business Owner at Studio Petit À Petit
Alaaeddin DablehAlaaeddin Dableh
Project engineer at Saudi Icon and Tools Icon CompanyProject engineer at Saudi Icon and Tools Icon Company