Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Razvan Daniel Tinca

Razvan Daniel Tinca

Timișoara

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

8
8
years of professional experience

Work History

IT Support Officer

B2B MCM Consulting RU SRL
05.2025 - 07.2025
  • Diagnosed and resolved network connectivity problems for end users effectively.
  • Conducted training sessions for staff on new software applications and tools.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
  • Created detailed technical documentation for IT processes and procedures.

2ND LEVEL SUPPORT ENGINEER

VALEO IT Services International GmbH
Timisoara
07.2020 - 09.2024
  • Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
  • Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
  • Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
  • Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
  • Assisted in the development of new features by providing valuable user feedback to product teams based on client interactions.
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary.
  • Researched and identified solutions to technical problems.
  • Communicated with clients to verify roots and causes of computer problems.
  • Connected to computer of client using remote link to install programs and applications.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.

Service Desk Agent

VALEO IT Services International GmbH
Timișoara, Romania
10.2017 - 07.2020
  • Expertly managed escalated tickets from initial contact through successful resolution while maintaining excellent communication throughout the process.
  • Streamlined service desk operations for increased productivity through effective task prioritization and time management.
  • Exceeded performance metrics consistently, achieving top ratings for customer satisfaction and issue resolution times.

Education

Bachelor of Science - Business Administration

Col·legi Nostra Senyora De La Consolació
Spain, Tortosa
06.2016

Skills

Tool knowledge: Powershell / ISE ; Apache Directory ; Microsoft Azure (IAM) ; Exchange On-Prem / Online ; Active Directory ; Automation ( UiPath) ; Microsoft Tools

  • Application installations
  • User Support
  • Debugging
  • Application support
  • Technical Support
  • Troubleshooting skills
  • Technical Documentation
  • Incident Management
  • Network Troubleshooting
  • Hardware troubleshooting
  • Technical Writing
  • System Administration
  • Hardware support
  • Remote Support
  • Software Support
  • User Training

Languages

  • Romanian
  • English
  • Spanish
  • Catalan

Timeline

IT Support Officer

B2B MCM Consulting RU SRL
05.2025 - 07.2025

2ND LEVEL SUPPORT ENGINEER

VALEO IT Services International GmbH
07.2020 - 09.2024

Service Desk Agent

VALEO IT Services International GmbH
10.2017 - 07.2020

Bachelor of Science - Business Administration

Col·legi Nostra Senyora De La Consolació

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Razvan Daniel Tinca