Razvan Daniel Tinca

-Service Provider for Continental Automotive Group

• Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
• Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
• Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
• Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
• Assisted in the development of new features by providing valuable user feedback to product teams based on client interactions.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.
• Researched and identified solutions to technical problems.
• Communicated with clients to verify roots and causes of computer problems.
• Connected to computer of client using remote link to install programs and applications.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.

-Service Provider for Continental Automotive Group

• Expertly managed escalated tickets from initial contact through successful resolution while maintaining excellent communication throughout the process.
• Streamlined service desk operations for increased productivity through effective task prioritization and time management.
• Exceeded performance metrics consistently, achieving top ratings for customer satisfaction and issue resolution times.