Raynolds Carmenaty Toro
Valencia
Summary
Proven track record in enhancing customer satisfaction and sales outcomes, demonstrated during my tenure at Concentrix. Expert in CRM management and adept at leveraging Microsoft Office to streamline operations. Skilled in fostering team development and executing strategic sales plans, achieving significant pipeline growth. Possesses strong analytical abilities and a commitment to excellence in customer service.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Concentrix
Valencia
06.2024 - Current
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Maintain the pipeline and guarantee the outcome.
- Listened to customer needs to identify and recommend best products and services.
- CRM Management.
- Created and submitted detailed sales reports and forecasts to management.
- Coordinated with logistics team to ensure timely delivery of products to customers.
Costumer Specialist
WEWOW
Valencia
12.2023 - 06.2024
- Managed large number of inquiries efficiently.
- For B2B and B2C
- Phone/E-Mail/Live-Chat support
- Dispute solving
- Verification of Costumer credentials
- Terminating/Blocking Agent
- Sanctionlisting
- Transaction monitoring
Retail Manager
Philip Morris
05.2020 - 12.2023
- KPI planing/analysis
- Recruiting/ HR
- Employee development
- Costumer Service
- Operations
- VM
- B2C and B2B communications
Store Manager
JD Sports
04.2019 - 03.2020
- KPI
- Costumer Service
- Training
- POS
- OP
- VM
Store Manager
Tezyo
12.2017 - 02.2019
- Recruiting
- Training
- POS
- Planing
- VM
Assistant Manager
Skechers
05.2016 - 10.2017
- Training
- VM
- Stock
- Reports
- POS
Assistant Manager
Giorgio Armani
04.2015 - 02.2016
- Costumer Service
- VM
- Stock
- POS
- Buying
Assistant Manager
Zara
03.2014 - 04.2015
- Planing
- Costumer Service
- Training
Floor Mananger
Desigual
07.2012 - 11.2013
- POS
- VM
- Costumer Service
Education
Bachelor of Arts -
University of Economics Vienna
Vienna, Austira01.2014
Skills
- Microsoft Office
- Power BI
- Personio
- Voys
- Agendrix
- Sales Force
- Shift
- Quinyx
- CSP
- SSC
- Dynamics
- Workdays
- Oneconfig
- OSS
Personal Information
Date of Birth: 07/18/91
Languages
Spanish
Native language
English
Proficient (C2)
C2
German
Proficient (C2)
C2
Italian
Upper Intermediate (B2)
B2
Portuguese
Intermediate (B1)
B1
Timeline
Inside Sales Representative
Concentrix
06.2024 - Current
Costumer Specialist
WEWOW
12.2023 - 06.2024
Retail Manager
Philip Morris
05.2020 - 12.2023
Store Manager
JD Sports
04.2019 - 03.2020
Store Manager
Tezyo
12.2017 - 02.2019
Assistant Manager
Skechers
05.2016 - 10.2017
Assistant Manager
Giorgio Armani
04.2015 - 02.2016
Assistant Manager
Zara
03.2014 - 04.2015
Floor Mananger
Desigual
07.2012 - 11.2013
Bachelor of Arts -
University of Economics Vienna
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