Ray Woods
Summary
Results-driven professional with over 25 years of experience in the telecommunications industry. Adept at delivering exceptional customer satisfaction, sales, training, and technical solutions. Deep understanding of the industry with a proven track record of resolving business and communication challenges across multiple systems. Known for providing top-notch customer support and consistently meeting sales targets through accurate forecasting. Committed to delivering superior customer and technology support for continued success in the industry.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Lead Solutions engineer/Product specialist
NFON UK
11.2025 - Current
- Lead Solutions engineer/Product specialist for MS teams product set within NFON specializing in Call Analytics, Collaboration Analytics, and AI Call Recording.
Home Based Pre-Sales/Sales specialist
NFON UK
11.2019 - 01.2025
- Home Based Pre-Sales/Sales specialist, securing business for NFON by providing technical solutions to agreed timeframes. Creating and delivery of technical presentations internally and externally to a High-Level design and producing accurate and professional documentation on UCaaS / CCaaS portfolio. Completing webinars/demo’s supporting the sales teams on site and internally, on all of the cloud technology including Teams integration, Contact Centre, Call Recording & Monitoring applications, Softphones on both desktop and mobile devices. Aiding the Bids and Tenders team in the clarification and provision of technical questions from the several frameworks of Tenders via RFP’s.
Home Based Pre-Sales/Sales specialist
BT ONEPHONE
04.2018 - 11.2019
- Home Based Pre-Sales/Sales specialist, securing business for BT One Phone by supporting BT’s sales Channels in converting leads and opportunities into buying customers. Provide specialist technical sales support on all complex and high value opportunities including customer visits and participation in Sales account team meetings where required. Underwrite and document Solution Design so that the BT proposal meets customers functional, technical and commercial requirements. Ensure customer order and contract reflects proposed Solution Design so that clean order can be processed. Deliver product, sales and commercial training to the sales channel including the running of focus days and refresher training within the sales Channel they support.
Hosted Technical Project Specialist, Channel Sales engineer
OVERLINE NETWOK CONSULTANTS Ltd
02.2016 - 04.2018
- Hosted Technical Project Specialist, Channel Sales engineer providing solution, demonstrations and technical support for the UK sales team for customers both on-site and remotely via Web Sessions. Ensuring Overline sales teams fully engage with any promotions and sales targets. Providing mentoring of junior engineers and support staff with product and technical assistance.
UK Solutions Architect/ Sales Trainer
WESTCON CONVERGENCE
05.2013 - 01.2016
- UK Solutions Architect/ Sales Trainer for Avaya Mid-Market, providing solution, demonstrations and technical support for the UK/Eire/Greece Business Partners on Avaya IP Office. Certified to Demonstrate at Avaya EBC un-aided. Providing Pre - sales support for Avaya IP Office, Scopia in the UK. Heavily focused on assisting Business Partners growing their business with Avaya Mid-Market on Server Edition, Contact Centre and Scopia opportunities. Organizing and providing Sales training courses for the Avaya Partner community in all the above.
UK Solutions Architect for Avaya IP Office
AVNET TECHNOLOGY SOLUTIONS Ltd
02.2011 - 02.2013
- UK Solutions Architect for Avaya IP Office, providing solution, demonstrations and technical support for the UK Business Partners on Avaya IP Office.
Engineering Manager
OVERLINE NETWOK CONSULTANTS Ltd
10.2007 - 02.2011
- Engineering Manager responsible for 6 engineers and provides technical assistance to the company on Avaya IP Office and Panasonic telephone systems. Responsible for the training and mentoring of junior apprentices, job scheduling and customer technical liaison. Providing support and solution designs for Sales and customer requests.
Field Based Maintenance Engineer
CRANE TELECOMMUNICATIONS (Westcon)
10.2001 - 10.2007
- Field Based Maintenance Engineer working predominantly on the Network Alchemy product range, and where required the LG PABX range of telephone systems including the GSX and GDK range. European Technical Support for the Network Alchemy, and IP Office. Giving support to Crane’s Resellers either pre-sales or post install. Internal Account Manager for Avaya Business Unit, specializing in IP Office, Media Gateway, applications & Avaya associated products. European Technical Trainer for IP Office and associated products.
Maintenance engineer
TUNSTALL TELECOM LTD
06.1999 - 10.2001
- Maintenance engineer for care alarm and door entry systems in the southern region.
Engineering / IT Manager
SPRINT SCS TELECOM
01.1996 - 01.1999
- Engineering / IT Manager, responsible for the controlling of installation and maintenance of customers for SCS. Technical / IT support to field-based engineers either on-site or via the telephone. Duties included the upkeep of the SCS Maintenance customer’s database, the upkeep of the company’s website and internal access to the SCS network.
Installation & Maintenance engineer
CAVENDISH COMMUNICATIONS
01.1994 - 01.1996
- Installation & Maintenance engineer installing and maintaining all of Panasonic and Toshiba’s switching systems. Installing CATV cabling and Panduit patch panels. Supervising engineers for the installation of a DK280 on the Palace Pier in Brighton.
I.S. Helpdesk Administrator
FAMILY ASSURANCE FRIENDLY SOCIETY LTD
01.1992 - 01.1994
- I.S. Helpdesk Administrator providing first line Helpdesk service, acting as a central point for all problems, request and queries relating to I.T. services. Where possible resolving technical queries and when required allocating them to the responsible dept.
CATV Installation Engineer
NYNEX CABLECOMMS (Now NTL)
01.1989 - 01.1992
- CATV Installation Engineer working for the operations dept., covering all aspects of CATV installation. Repair and Maintenance Technician visiting customer’s homes diagnosing the nature of their fault and resolving the problem. At all times informing the customer of the work and presenting the company image of quality and reliability. Help Desk Co-ordinator, dealing with other depts., and the customers over the phone to ascertain the exact nature of their problem, and if required, make an appt with them and liaise with the maintenance engineers in the field. To dispatch the work to the engineers, monitoring their whereabouts and placing them in the most productive positions. Fault Control Technician. Contacting customers via the telephone and discussing their CATV problems, resolving technical queries and when necessary booking appointments for an engineer’s visit.
Small switching systems installer and maintainer
BRITISH TELECOM
01.1984 - 01.1989
- Small switching systems installer and maintainer for business customers. Given small supervisory tasks to assist the field technicians should a technical problem arise in the field, also maintaining the holiday sheets and collating the timesheets and other miscellaneous paperwork. Community engineer working with the Disabled and Elderly, liaison between local authority, social services, and independent help agencies. Responsible to the Action for the Disabled Manager.
Electronics/Telecommunications Apprentice Technician
STC – STANDARD TELECOMMUNICATIONS COMPANY
01.1980 - 01.1984
- Electronics/Telecommunications Apprentice Technician. Covering all aspects of the electronic industry, from assembly to quality control & RND. Reason for leaving: Company closed and relocated.
Education
C.S.E. - Maths, French, Physics, English, Computers, Technical Drawing, Engineering, History
Brighton Secondary Technical School for Boys & Brighton Technical College
ONC (Ordinary National Certificate) - Electronics and Telecommunications
Brighton Secondary Technical School for Boys & Brighton Technical College
BTEC Year 1 - Business & Finance
Brighton Secondary Technical School for Boys & Brighton Technical College
Skills
- Customer support
- Supplier management
- Business process improvement
- Application support
- Technical training
- Sales support
Certification
- APSS – Avaya Certification to Instructor Level for IPOffice and IP Telephony.
- CTP – Computer Telephony Professional
- APSS – Avaya Certified Sales Specialist for IP Office, Video, and Data
- ACIS – Avaya Certified Implementation Specialist for IP Office.
- APDS – Avaya Certified Design Specialist for IP Office and Scopia
- CSEN – Life-size Certified Sales Expert
- Gamma Horizon – Sales/Technical.
- Telcoswitch – Sales/Technical.
- BT – Unified Mobile Solutions
- NFON – NFON Certified Administrator, Certified Sales Specialist, Certified CC Specialist
References
Can be supplied on request
Hobbies and Interests
Former member of the Brighton Special Constabulary, Keen Gardner, Keen Aquarist, with Tropical and Pond fish., Former Member of HM Observer Corps
Additional Information
- Good Timekeeper & Fast Learner
- Keen to Develop Existing Skills
- Adaptable
- Enjoys working with the public either on my own or as part of a team
- Gets on well with other people
Timeline
Lead Solutions engineer/Product specialist
NFON UK
11.2025 - Current
Home Based Pre-Sales/Sales specialist
NFON UK
11.2019 - 01.2025
Home Based Pre-Sales/Sales specialist
BT ONEPHONE
04.2018 - 11.2019
Hosted Technical Project Specialist, Channel Sales engineer
OVERLINE NETWOK CONSULTANTS Ltd
02.2016 - 04.2018
UK Solutions Architect/ Sales Trainer
WESTCON CONVERGENCE
05.2013 - 01.2016
UK Solutions Architect for Avaya IP Office
AVNET TECHNOLOGY SOLUTIONS Ltd
02.2011 - 02.2013
Engineering Manager
OVERLINE NETWOK CONSULTANTS Ltd
10.2007 - 02.2011
Field Based Maintenance Engineer
CRANE TELECOMMUNICATIONS (Westcon)
10.2001 - 10.2007
Maintenance engineer
TUNSTALL TELECOM LTD
06.1999 - 10.2001
Engineering / IT Manager
SPRINT SCS TELECOM
01.1996 - 01.1999
Installation & Maintenance engineer
CAVENDISH COMMUNICATIONS
01.1994 - 01.1996
I.S. Helpdesk Administrator
FAMILY ASSURANCE FRIENDLY SOCIETY LTD
01.1992 - 01.1994
CATV Installation Engineer
NYNEX CABLECOMMS (Now NTL)
01.1989 - 01.1992
Small switching systems installer and maintainer
BRITISH TELECOM
01.1984 - 01.1989
Electronics/Telecommunications Apprentice Technician
STC – STANDARD TELECOMMUNICATIONS COMPANY
01.1980 - 01.1984
C.S.E. - Maths, French, Physics, English, Computers, Technical Drawing, Engineering, History
Brighton Secondary Technical School for Boys & Brighton Technical College
ONC (Ordinary National Certificate) - Electronics and Telecommunications
Brighton Secondary Technical School for Boys & Brighton Technical College
BTEC Year 1 - Business & Finance
Brighton Secondary Technical School for Boys & Brighton Technical College
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Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform
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