Rawan Almatti
Madrid
Summary
Dynamic, with a proven track record, adept in innovative thinking and problem-solving. Excelled in enhancing patient care and boosting team productivity through effective communication and collaboration. Achieved significant improvements in operational efficiency and customer satisfaction, showcasing strong analytical skills and a commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
PharmaHome
Amman
09.2010 - 11.2025
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Provided training sessions for new staff members on proper handling techniques for medications and equipment use.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Participated in continuing education courses to remain up-to-date on developments in the field of pharmacy practice.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained current knowledge of pharmaceutical products available from various suppliers.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Communicated with patients with compassion while keeping medical information private.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
Pharmacist
Al-Bairouny
Amman
02.2009 - 08.2010
- Performed administrative duties such as updating patient information or submitting insurance claims forms.
- Verified accuracy of prescription labels before dispensing medications.
- Ordered, labeled, compounded and dispensed prescribed medications.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Monitored medication inventory levels and kept detailed documentation in company software.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Medical Representative
Julphar-Pharmaceutical Company
Amman
07.2008 - 01.2009
- Organized sales presentations, seminars, and workshops for medical professionals in order to promote product awareness.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
- Collaborated with new customers to give details about company offerings.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Responded promptly to customer calls and emails regarding product issues and complaints.
- Demonstrated medical products to new and existing customers.
- Networked to build client base and promote products to new and existing clients.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Negotiated and closed deals with minimal oversight.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor of Science - Pharmacy
The University of Jordan
Amman, Jordan06-2008
High School Diploma -
Al-Ittihad High Schools
Amman, Jordan06-2003
Skills
- Strong communication
- Teamwork and collaboration
- Time management
- Innovative thinking
- Decision-making
- Problem-solving
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Certification
- Pharmaceutical Marketing, Management and Accounting
- Excessive training on antibiotics, infectious diseases, communication skills and marketing.
- Participated in a movie project to illustrate good and bad pharmaceutical practice.
- Over 1500 hours training in a different community and hospital pharmacies supervised by Jordanian Pharmacist Union.
Timeline
Pharmacy Manager
PharmaHome
09.2010 - 11.2025
Pharmacist
Al-Bairouny
02.2009 - 08.2010
Medical Representative
Julphar-Pharmaceutical Company
07.2008 - 01.2009
Bachelor of Science - Pharmacy
The University of Jordan
High School Diploma -
Al-Ittihad High Schools
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