Rashad Elmala
Order to Cash Operations Analyst
Catellon De La Plana,CASTELLÓN-CASTELLÓ
Summary
No matter whether In good or bad times, enjoy Collaboration with global and local teams and partners to work together, in order to achieve the best value for all. i have had the chance to cover different positions Finance,Customer Service, supply Chain in different Countries, giving the opportunity to gain a comprehensive experience in all sectors. my professional career has been marked out by working in team, always in an active way, in international and multicultural environment, giving the opportunity to build a solid professional profile.
Overview
18
18
years of professional experience
2
2
year of post-secondary education
Work History
Order to Cash Operations Analyst
Accenture
Barcelona
08.2021 - Current
- Manage order,Shipment and Finance related documents for specific plant-country combinations.
- Perform relevant activities for controls and check correctness of Claims Received from distributors.
- Collaborate with Supply Chain, Warehouse, O2B end to end process.
- Contact with customers and legal entity to update them with(order status, stock, invoices).
- Review And analyses Customers Commercial Agreements and Trade Incentives.
- Perform relevant activities for the controls and check of the correctness of the Claims Received from Customers.
- Communication with the collection’s team to ensure that the Claims deduced by the customer are valid and approved .
Senior Associate Order Management O2C
BAYER PHARMACEUTICAL - SHARED SERVICE CENTER
08.2018 - 07.2021
- Responsible to receive and review timely and accurate processing of manual orders as well as reviewing issues related to orders having been electronically received.
- Perform analysis and support resolution of issues related to incomplete orders and special and urgent delivery blocks with internal teams and/ or communication with customers.
- Perform validation and resolution of customer complaints including liaising with appropriate internal Bayer functions and/or directly with customers.
- Receive and Processing more than 3000 orders with around 1000 Calls During my journey, and drive timely resolution for closure of special and urgent order-related customer queries, complaints and feedback.
Senior Staff Accountant AR
MAJESTIC INTL TRAVEL KSA
09.2016 - 09.2017
- Negotiate payment plans with clients.
- Manage defined portfolio of Customer Accounts which involve chasing payment by email and phone.
- Dealing with customer queries and aiming to meet their expectations.
- Preparing account receivable weekly report to support our credit controllers team.
BSP Accountant
ALHASHIM TRAVEL GROUP KSA
06.2011 - 05.2016
- Checking of all Daily sales reports of all locations for completeness and accuracy in respect of applicable commission rates, taxes, fares (cash, credit card, invoices).
- Contact supplier Account manager for any issues that require Refund, additional service payment.
- Reviewing BSP&Budget airlines remittance files by reconciling opening, movement and closing balances.
- Creation EMD, Refund Application via BSP link.
- Dealing with IATA Customer Portal or via calling customer service in Amman office to solve any issued.
AR Accountant
ABBOTT
01.2007 - 02.2011
- Tracked funds, prepared deposits and reconciled accounts.
- In charge of monthly reconciliation on bank accounts and general ledgers.
- Preparing account receivable weekly report to support our credit controllers team.
- Prepared working papers, reports and supporting documentation for audit findings
- Maintained integrity of general ledger and chart of accounts
Education
MBA - Financial Management
07.2015
High School Diploma -
05.2011
High School Diploma -
09.2006
Bachelor of Accounting - Accounting And Finance
06.2006
Associate of Science - License of Practicing The Profession of Accounting And Auditing
2013.02 - 2014.01
Skills
- Customer-oriented attitude and attention to details
- Ability to meet deadlines and work well under pressure
- Expert in SAP O2C Cycle
- Microsoft Office, Advance in Excel
- Problem-solving attitude
- Customer invoicing system
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Order to Cash Operations Analyst - Accenture
08.2021 - Current
Senior Associate Order Management O2C - BAYER PHARMACEUTICAL - SHARED SERVICE CENTER
08.2018 - 07.2021
Senior Staff Accountant AR - MAJESTIC INTL TRAVEL KSA
09.2016 - 09.2017
Egyptian Association of Accountants And Auditors - Associate of Science, License of Practicing The Profession of Accounting And Auditing
2013.02 - 2014.01
BSP Accountant - ALHASHIM TRAVEL GROUP KSA
06.2011 - 05.2016
AR Accountant - ABBOTT
01.2007 - 02.2011
PARAMOUNT CALIFORNIA UNIVERSITY - MBA, Financial Management
Emak International Academy - High School Diploma,
ICDL - High School Diploma,
TANTA UNIVERSITY - Bachelor of Accounting , Accounting And Finance
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