Raquel Esteban

During less than one year and a half I have been able to manage, execute and close more than 30 different ASI projects with different OPCOs and End users. Some of them already started and others from the beginning.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Prepared and submitted project invoices for review and approval.
• Monitored project performance to identify areas of improvement and make adjustments.
• Provided detailed project status updates to stakeholders and executive management.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

During International Business period many offers were prepared for ASI projects, by using the YEF-ASI execution center technicians. Many business cases were done and presented for approval to Management. Several successful projects were won, as for example Covestro AnAnt project.

• EPC focus.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Set and achieved company defined sales goals.
• Negotiated prices and terms of sales.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Through this period we managed to sell the first analyzers shelter with GCs to Cepsa.

• Managed stakeholder expectations effectively throughout the entire product development process.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
• Communicate upcoming features and products to internal teams.
• Reviewed new opportunities to drive business strategy at planning sessions.
• Drove revenue growth by establishing strong relationships with key industry partners.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Maintained positive vendor relations to build strong partnerships.
• Enhanced user experience, resulting in increased customer satisfaction and retention rates.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Continually maintained and improved company's reputation and positive image in markets served.

Main target for this period was expanding and creating strong relationship with end user around Iberia.

• End user focus. Field analyzers portfolio.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Established and cultivated solid business relationships with new or existing customers.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Optimized territory management plans by analyzing data on customer preferences.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Closed lucrative sales deals using strong negotiation and persuasion skills.

During this role period, the first Yokogawa GC was sold to Repsol group.

• Captured opportunities for additional sales during project implementation and rollout with existing accounts.
• Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
• Suggested ideas for product evolution and new product variants.
• Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
• Liaised with assigned accounts to foster relationship development.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Submitted booking forecasts, monthly highlights and CRM entries.
• Delivered technical sales presentations to prospects and presented benefits and value of products.
• Generated new leads through cold calling, social media outreach, and attending industry events.
• Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
• Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
• Provided sales forecasts for product sales opportunities within assigned accounts.
• Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
• Developed and implemented pursuit plans for opportunities within assigned key accounts.

• Contributed to higher customer satisfaction ratings by delivering prompt issue resolution and personalized follow-up services.
• Increased sales revenue by providing timely and effective technical support to clients.
• Worked closely alongside account managers to ensure that all aspects of client support were handled efficiently and effectively.
• Supported successful trade shows and events with expert technical assistance, generating additional leads for the sales team.
• Improved communication between the engineering and sales departments, ensuring alignment on product updates and client needs.
• Collaborated with the sales team for seamless customer experience, resulting in higher client retention rates.
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

• Increased sales by building strong customer relationships and providing excellent service.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Gathered and prepared sales materials in preparation for sales meetings.
• Collaborated with team members to achieve a cohesive and efficient environment.