Raphael Fattori Pimenta
Tenerife
Summary
Highly dedicated and experienced Cabin Crew professional with over 11 years in the aviation industry, specializing in cabin crew management, customer service, and operational leadership. Proven expertise in overseeing flight safety, team coordination, and delivering exceptional passenger experiences. Recently transitioned to the hospitality sector as a Hotel Representative, demonstrating strong adaptability and a customer-first mindset. Holds a Master’s degree in Civil Engineering, combining technical skills with practical leadership experience in dynamic, fast-paced environments.
Overview
17
17
years of professional experience
Work History
Hotel Representative
TUI Spain
Tenerife
07.2022 - Current
- Serve as a primary point of contact for guests, providing exceptional customer service and ensuring a seamless and enjoyable holiday experience.
- Advise and assist guests with any concerns or issues, resolving problems promptly and effectively.
- Coordinate with hotels and suppliers to ensure quality standards are met and maintained.
- Conduct regular guest satisfaction checks and feedback assessments to enhance service quality.
- Ensure compliance with company policies, health and safety regulations, in the hospitality setting.
Senior Cabin Crew Member
Ryanair
Bournemouth
04.2008 - 03.2019
- Managed a team of cabin crew members, ensuring compliance with safety procedures, company policies, and high standards of service.
- Conducted pre-flight briefings, assigned duties, and provided on-the-job training and mentoring for junior crew members.
- Monitored flight operations to ensure smooth service delivery, addressing any issues that arose in-flight.
- Led and supported emergency situations, demonstrating strong leadership and quick decision-making skills.
- Delivered a consistent and positive customer experience, with a focus on passenger safety, comfort, and satisfaction.
- Liaised with flight operations and ground staff to ensure seamless communication and coordination.
- Developed and implemented strategies to optimize team performance and service quality.
- Coordinated cabin safety audits, maintenance checks, and reporting of any discrepancies.
Education
Master of Science - Civil Engineering
University of Portsmouth
GB06-2022
Skills
- Leadership and Team Management: Proven ability to lead, motivate, and manage diverse teams in high-pressure environments
- Customer Service Excellence: A strong focus on customer satisfaction, with extensive experience resolving complex issues
- Safety and Compliance: In-depth knowledge of aviation safety standards and protocols
- Communication & Interpersonal Skills: Effective communicator, skilled in managing relationships with customers, colleagues, and external partners
- Problem solving: Quick thinker with the ability to make critical decisions under pressure
- Training and Development: Experienced in coaching and mentoring teams to improve performance
- Adaptability: Successfully transitioned from aviation to the hospitality sector, demonstrating flexibility, and quick learning
- Project management: Strong organizational skills, with the ability to manage multiple priorities and deadlines
Languages
Portuguese
First Language
Spanish
Proficient (C2)
C2
Italian
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Hotel Representative
TUI Spain
07.2022 - Current
Senior Cabin Crew Member
Ryanair
04.2008 - 03.2019
Master of Science - Civil Engineering
University of Portsmouth
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