RANIA TINA NOUIOUAT NOUIOUAT
Madrid
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Operations Engineer
ATOS
01.2022 - Current
- Developed and implemented procedures for maintaining IT systems, networks, and databases.
- Troubleshot and resolved technical problems related to server hardware, software applications, operating systems, and networking protocols.
- Monitored system performance metrics and identified potential bottlenecks to ensure optimal operations.
- Deployed client workstations with appropriate software packages utilizing automated deployment tools.
- Developed scripts using automation tools like PowerShell or Bash scripting languages to automate repetitive tasks.
- Investigated root causes for operation issues and developed appropriate corrective actions.
Computer Helpdesk Technician
Codisys
01.2021 - 01.2022
- Provided technical assistance to computer users via phone and email.
- Assisted with the setup of new computers and user accounts.
- Resolved customer inquiries in a timely manner.
- Performed remote maintenance on client systems using remote access tools.
- Created detailed documentation of all work performed on customer machines.
- Monitored system performance and responded to alerts accordingly.
- Developed training materials for end-users on how to use various applications.
- Managed helpdesk tickets by prioritizing requests based on urgency.
- Assisted customers with various types of technical issues via email, live chat and telephone.
SHIFT LEADER
ESSILOR
01.2020 - 01.2021
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Supervised and led employees to maintain productivity and customer service levels.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Some College (No Degree) - Environmental Engineering
University Rey Juan Carlos
Madrid, SpainSkills
- Technical Analysis
- Materials Management
- Environmental Compliance
- Labor Relations
- Production Coordination
- Workflow Optimization
Languages
English -> High
French -> Native
Arabic -> Native
Spanish -> native
Timeline
Operations Engineer
ATOS
01.2022 - Current
Computer Helpdesk Technician
Codisys
01.2021 - 01.2022
SHIFT LEADER
ESSILOR
01.2020 - 01.2021
Some College (No Degree) - Environmental Engineering
University Rey Juan Carlos
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