Randall Gerardo Marin Barrantes

• Directed daily hotel operations, combining commercial and financial planning to maximise profitability.
• Led an all-encompassing 10,000,000 USD hotel renovation programme.
• Restructured food and beverage department workflows to raise revenue and control costs.
• Improved housekeeping and front office productivity through tighter scheduling and follow-ups.
• Developed pricing strategies to increase ADR, RevPAR, and overall profitability.
• Led and developed a cross-functional team focused on consistent operational excellence.

• Directed rooms division and guest services for high-volume hotel operations daily.increase revenue by 11% year over year
• Coordinated front office and housekeeping teams to maintain consistent standards. Increase NPS 28 points to 96%
• Managed guest experience through service recovery, reporting, and staff coordination.

* Directed the day-to-day operations of two luxury hotels comprising 461 guest rooms, ensuring exceptional service delivery and operational excellence.
* Spearheaded the successful reopening following a capital investment exceeding USD 100 million, driving operational readiness and commercial performance.
* Eliminated 95% of overtime hours through strategic workforce planning and strengthened operational cost control, significantly improving labor efficiency and profitability.

• Supervised staff training programmes with focus on skill enhancement.
• Introduced new marketing campaigns, boosted brand image.
• Championed change initiatives within the organisation for streamlined operations.

• Performed Marriott QA auditing at 99.5 %, verifying compliance across service touchpoint.
• Reduced operational costs by 37 % through targeted process improvements.
• Improved guest satisfaction markedly through consistent quality checks and follow-ups.
• Led development and guidance for high-performing teams to raise standards.

• Reduced labour cost by USD 225000 through roster scheduling adjustments.
• Completed Hyatt quality audit checks with 100% compliance outcomes.
• Improved productivity by aligning daily standards with consistent quality checks.

• Served as Project Manager for Royal Caribbean, initially overseeing major refurbishment projects before transitioning to the Papenburg, Germany office to lead the planning, coordination, and operational setup of new-build cruise ship projects, working closely with shipyards and cross-functional teams to ensure successful project delivery.

• Built my career by taking on progressively senior leadership roles across Front Office, Housekeeping, Food & Beverage, and Hotel Operations. This diverse operational background enabled me to develop a well-rounded leadership style, driving my progression into General Manager positions and the successful oversight of luxury hospitality operations.

• Partnered with HR department to recruit skilled cabin crew members.
• Conducted regular performance reviews to ensure high standards of service.
• Spearheaded initiatives on sustainable practices within the aircraft cabin.
• Facilitated crew communication channels to enhance operational effectiveness.
• Implemented new training programs to enhance crew performance.
• Managed food and beverage supplies for improved passenger satisfaction.