Ramses Dijkema
Barcelona
Summary
Dynamic professional with a proven ability to manage customer interactions and resolve issues swiftly, leveraging exceptional communication and empathy to cultivate strong relationships. Demonstrated success in maintaining high levels of customer satisfaction and loyalty, alongside a robust background in driving revenue growth through effective sales strategies. Recognized for a collaborative approach that emphasizes teamwork and results-oriented outcomes. Adaptable and dependable, equipped to meet evolving business demands while utilizing strong interpersonal and analytical skills.
Overview
13
13
years of professional experience
Work History
Content Moderator
Teleperformance
09.2020 - 12.2024
- Reviewed and evaluated user-generated content for compliance with community guidelines.
- Mentored new moderators on best practices and moderation tools.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Customer Service Expert
Bose
11.2019 - 05.2020
- Resolved customer service issues with timely and professional resolutions.
- Maintained detailed records of client conversations and customer service.
Sales Advisor
Van Mossel KIA
10.2016 - 08.2019
- Assisted customers in selecting vehicles based on preferences and needs
- Educated clients on vehicle features, financing options, and warranties
- Demonstrated strong product knowledge to enhance customer experience
- Collaborated with sales team to achieve monthly targets and improve strategies
Sales Advisor
Van Mossel Hyundai
02.2019 - 06.2019
- Managed follow-up communication to ensure customer satisfaction and retention
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Host
Prosec Security Services
12.2011 - 01.2018
- Ensured compliance with local laws and regulations related to alcohol consumption, identification checks, and safety protocols.
- Enhanced the guest experience by providing a warm welcome.
Koerier
Koeriersdienst Zwolle
05.2016 - 09.2016
- Functie: pakketten rondbrengen door heel Nederland
Hospitality Worker
5* Luxury Hotel - Het Conservatorium Hotel Amsterdam
06.2014 - 12.2015
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
pizzakoerier
Domino’s Pizza
12.2015 - 05.2015
- Functie: pizzakoerier
Hospitality Worker
Sally O'Briens Zwolle
04.2013 - 03.2014
- Contributed to positive dining experiences through effective communication with guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
medewerker keuken
Domino’s pizza, Zwolle
08.2011 - 05.2012
- Functie: medewerker keuken
Education
ROC Aventus
ApeldoornInternational Hospitality Management
Deltion College
ZwolleSkills
- Patience and tolerance
- Content management
- Strong attention to detail
- Customer service
- Team collaboration
- Relationship building
- Flexible schedule
- Sales experience
- Brand awareness
Languages
English
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
German
Elementary (A2)
French
Elementary (A2)
Spanish
Beginner (A1)
Timeline
Content Moderator
Teleperformance
09.2020 - 12.2024
Customer Service Expert
Bose
11.2019 - 05.2020
Sales Advisor
Van Mossel Hyundai
02.2019 - 06.2019
Sales Advisor
Van Mossel KIA
10.2016 - 08.2019
Koerier
Koeriersdienst Zwolle
05.2016 - 09.2016
pizzakoerier
Domino’s Pizza
12.2015 - 05.2015
Hospitality Worker
5* Luxury Hotel - Het Conservatorium Hotel Amsterdam
06.2014 - 12.2015
Hospitality Worker
Sally O'Briens Zwolle
04.2013 - 03.2014
Host
Prosec Security Services
12.2011 - 01.2018
medewerker keuken
Domino’s pizza, Zwolle
08.2011 - 05.2012
ROC Aventus
International Hospitality Management
Deltion College