Ramona Petcu

• Onboard and train hospitality teams across various regions, optimizing their daily tasks through effective use of Amadeus software solutions.
• Develop and deliver engaging training presentations, both in-person and via webinars, to enhance user understanding and satisfaction.
• Collaborate with internal departments to modify training materials, ensuring they align with evolving customer needs and software updates.
• Analyze customer feedback to inform training improvements and contribute to product development.
• Coach and mentor new team members, sharing knowledge on systems, products, and services.

• Led strategic conversations with partners, creating win-win scenarios by aligning their needs with Booking.com’s products and services.
• Trained partners on maximizing the value of available tools and offers, improving their business outcomes.
• Converted partner feedback into actionable insights, facilitating improvements across departments.
• Conducted training sessions for new team members, focusing on enhancing performance and product knowledge

• Managed the onboarding process for new crew members, delivering comprehensive training and support for up to 100 new hires per day.
• Coordinated with department heads to manage crew rotations, ensuring seamless operations onboard.
• Provided day-to-day support to seafarers, advising on career development and compliance with maritime labor regulations.

• Negotiated with port authorities to secure services and products for the cruise line, ensuring compliance with regulations.
• Led the embarkation and disembarkation process, coordinating teams to deliver a smooth experience for guests.

• Developed winning bid proposals for governmental clients
• Strengthening partner relationships, and ensuring compliance with business standards.