Ralph Vincent Fajarillo Tacardon
Benalmadena
Summary
PROFESSIONAL SUMMARY
Dynamic travel industry professional with extensive expertise in booking systems and customer service. Proven track record in reserving tickets and accommodations, with strong abilities in cultivating client relationships and enhancing loyalty. Proficient in Amadeus GDS, with over 20 certifications, and committed to providing exceptional travel experiences for both business and leisure travelers. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
2
2
years of professional experience
Work History
Travel Agent
Webhelp/Concentrix
Benalmadena
01.2023 - Current
PROFESSIONAL EXPERIENCE
Travel Consultant
Expedia — Concentrix Office, Benalmadena
August 2024 – Present
- Manage leisure travel bookings, offering comprehensive packages that combine flights, hotels, and car rentals for private customers.
- Utilize advanced booking systems to ensure efficient and accurate reservations for leisure travel.
- Provide exceptional customer service and support, addressing client inquiries and enhancing their travel experience.
Travel Consultant
Egenica — Concentrix Office, Benalmadena
January 2023 – August 2024
- Specialized in booking travel for corporate clients under contract with Egenica, focusing on business travel needs.
- Managed reservations for flights, hotels, rail transport, and rental cars, ensuring alignment with client requirements.
- Communicated travel costs effectively and processed deposits and balance payments to streamline transactions.
- Cultivated strong relationships with business clients, fostering loyalty and repeat business.
- Provided ongoing support by following up on inquiries and guiding clients through the booking process.
- Educated clients on self-service tools available on the company website, enhancing user experience.
CERTIFICATIONS
- Amadeus GDS (20+ certificates)
Happy to provide copies of all certifications upon request.
Education
Carpenter
Malakoff
NorwaySkills
CORE COMPETENCIES
- Executive Travel
- Amadeus GDS: Extensive experience with over 20 certifications in global distribution systems
- Booking Systems: Proficient in hotel bookings, rail transport, flight reservations, and rental car arrangements
- Leisure Travel: Expertise in creating comprehensive travel packages that include flights, hotels, and car bookings at competitive rates
- Business Travel Management: Experienced in servicing corporate clients with tailored travel solutions under contract with Egenica
- Customer Service: Strong communication skills with a focus on quality service and client satisfaction
- Relationship Building: Ability to develop cordial relationships that enhance customer loyalty and retention
- Self-Service Training: Experienced in teaching clients how to utilize company resources for independent travel planning
- International reservations
Timeline
Travel Agent
Webhelp/Concentrix
01.2023 - Current
Carpenter
Malakoff
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