Raúl Valverde
Madrid
Summary
I have proved along my professional career a versatil profile with a great customer orientation.
Currently I am finishing the degree in psichology and I would love to develop my skills in something related to that,
Overview
6
6
years of professional experience
Work History
Operations Coordinator
in Iryo
Madrid
03.2023 - 06.2023
- To improve customer service and daily operations executing the protocols set by the company.
- To support the rest of the teams to improve customer service.
- Managed daily functions of deskside support, including defining and implementing processes.
- Managing trains schedules.
- Delivered all professional services in alignment with operational initiatives.
- Identified problems in operations process, applying effective solutions such as delays and cancellations.
Recruiter
in Sitel (currently Foundover)
Lisboa
01.2022 - 11.2022
- To develop groups or individuals interviews.
- Group dynamics online and in-person.
- Support for mobility of new joiners.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Interviewed job applicants to obtain information on work history, education or job skills.
Customer Service Assistant
in Sitel (currently Foundover)
Lisboa
10.2021 - 01.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to solve unexpected events
- Consulted with customers regarding needs and addressed concerns..
- To configure and deactivate user accounts in serious events.
Hotel Receptionist
in Cavendish Hotels
Saint Julian
01.2019 - 09.2021
- Managing and logistic organization of the five hotels of the chain in Malta.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process and check-out.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- To solve and helpt clients on unexpected events.
- Organization of tours, mobility and other leisure events in the islands.
Event Coordinator
in Optima
Madrid
01.2017 - 12.2018
- Organization of events throughout Spain related to the automotive industry.
- Advertising and merchandising and other marketing strategies to promote events.
- Usage of CRM.
- To motivate sales team (range between 10-20 workers) to overcome goals.
Education
Tecnical in Sales
Instituto Jaime Ferrán
Villalba09.2016
Tecnica of Assistance, Information And Guide
Escuela Superior De Turismo VOX
04.2016
Degree in Psycology
UOC
Distance UniversityOther Studies
Skills
- Open
- Communicative
- Enthusiastic
- Proactive
- Constant
- Willing to learn and to develop skills
Languages
Spanish
First Language
Italian
Advanced
C1
English
Upper Intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Coordinator
in Iryo
03.2023 - 06.2023
Recruiter
in Sitel (currently Foundover)
01.2022 - 11.2022
Customer Service Assistant
in Sitel (currently Foundover)
10.2021 - 01.2022
Hotel Receptionist
in Cavendish Hotels
01.2019 - 09.2021
Event Coordinator
in Optima
01.2017 - 12.2018
Tecnical in Sales
Instituto Jaime Ferrán
Tecnica of Assistance, Information And Guide
Escuela Superior De Turismo VOX
Degree in Psycology
UOC
Other Studies