Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Raúl Valverde

Raúl Valverde

Madrid

Summary

I have proved along my professional career a versatil profile with a great customer orientation.

Currently I am finishing the degree in psichology and I would love to develop my skills in something related to that,

Overview

6
6
years of professional experience

Work History

Operations Coordinator

in Iryo
Madrid
03.2023 - 06.2023
  • To improve customer service and daily operations executing the protocols set by the company.
  • To support the rest of the teams to improve customer service.
  • Managed daily functions of deskside support, including defining and implementing processes.
  • Managing trains schedules.
  • Delivered all professional services in alignment with operational initiatives.
  • Identified problems in operations process, applying effective solutions such as delays and cancellations.

Recruiter

in Sitel (currently Foundover)
Lisboa
01.2022 - 11.2022
  • To develop groups or individuals interviews.
  • Group dynamics online and in-person.
  • Support for mobility of new joiners.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Interviewed job applicants to obtain information on work history, education or job skills.

Customer Service Assistant

in Sitel (currently Foundover)
Lisboa
10.2021 - 01.2022
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to solve unexpected events
  • Consulted with customers regarding needs and addressed concerns..
  • To configure and deactivate user accounts in serious events.

Hotel Receptionist

in Cavendish Hotels
Saint Julian
01.2019 - 09.2021
  • Managing and logistic organization of the five hotels of the chain in Malta.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process and check-out.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • To solve and helpt clients on unexpected events.
  • Organization of tours, mobility and other leisure events in the islands.

Event Coordinator

in Optima
Madrid
01.2017 - 12.2018
  • Organization of events throughout Spain related to the automotive industry.
  • Advertising and merchandising and other marketing strategies to promote events.
  • Usage of CRM.
  • To motivate sales team (range between 10-20 workers) to overcome goals.

Education

Tecnical in Sales

Instituto Jaime Ferrán
Villalba
09.2016

Tecnica of Assistance, Information And Guide

Escuela Superior De Turismo VOX
04.2016

Degree in Psycology

UOC
Distance University

Other Studies

Skills

  • Open
  • Communicative
  • Enthusiastic
  • Proactive
  • Constant
  • Willing to learn and to develop skills

Languages

Spanish
First Language
Italian
Advanced
C1
English
Upper Intermediate
B2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Coordinator

in Iryo
03.2023 - 06.2023

Recruiter

in Sitel (currently Foundover)
01.2022 - 11.2022

Customer Service Assistant

in Sitel (currently Foundover)
10.2021 - 01.2022

Hotel Receptionist

in Cavendish Hotels
01.2019 - 09.2021

Event Coordinator

in Optima
01.2017 - 12.2018

Tecnical in Sales

Instituto Jaime Ferrán

Tecnica of Assistance, Information And Guide

Escuela Superior De Turismo VOX

Degree in Psycology

UOC

Other Studies

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Raúl Valverde