Raúl Barroso Olalla
Colmenar Viejo,Spain
Summary
Microinformatic systems and networks technician with over 5 years of experience providing first and second-line technical support in enterprise environments. Skilled in Active Directory administration, Microsoft Windows, Microsoft 365, remote troubleshooting, incident management, and user support. Experienced in technician training, technical documentation, and delivering high-quality customer service in fast-paced environments.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
CAU Backoffice | Bankinter Client
Indra
2023.11 - Current
- Resolved complex incidents escalated from the Service Desk.
- Administered Active Directory user accounts and permissions.
- Installed, configured and maintained Windows 10 and Windows 11 environments.
- Created technical documentation and knowledge base articles.
- Delivered technical mentoring and training for first-line support engineers.
- Worked closely with internal teams to ensure rapid incident resolution.
CAU | Bankinter Client
Indra
2020.01 - 2023.11
- Delivered first-line IT support to more than seventeen thousand internal users.
- Logged and prioritised incidents using ticketing systems.
- Managed user accounts.
- Diagnosed and resolved software-related issues.
- Escalated complex incidents following ITIL procedures.
Education
Microinformatic systems and networks.
Angel Corella
2016.01 - 2018.01
Mandatory Second Education.
IES Rosa Chacel
2011.01 - 2015.01
Skills
- Technical Support (1st & 2nd Line)
- Active Directory
- Incident Management
- User Administration
- Microsoft Office 365 Package
- Windows administration tools
- Windows repair and Install tools
- RDP, Configuration Manager, Quick Assist
- Citrix Workspace
- Configuration Manager (SCCM)
- Helix, Remedy
- IBM Notes
- Chrome, Edge, Firefox
- ISO creation tools
- System Symbol
- Hardware Support
Languages
Spanish
Native
English
Advanced (C1)
Timeline
CAU Backoffice | Bankinter Client
Indra
2023.11 - Current
CAU | Bankinter Client
Indra
2020.01 - 2023.11
Microinformatic systems and networks.
Angel Corella
2016.01 - 2018.01
Mandatory Second Education.
IES Rosa Chacel
2011.01 - 2015.01