Raji Bala

• Successfully delivered Azure Cloud and Network-related projects, contributing significantly to the company's Digital transformation and operational efficiency.
• Led cross-functional teams in a dynamic Scrum environment, resulting in a streamlined project delivery process and improved collaboration across teams
• Improved product scalability and user experience by driving new solution initiatives as a Transformation Change Delivery Lead.
• Cultivated strong relationships with senior stakeholders, leading to enhanced customer satisfaction and engagement.

• Led technical delivery and coordinated migration of 1200 applications across 6 environments to a new Data Center in Luxembourg, for the no.1 strategic project within the organization with a budget of €32 million
• Conducted impact analysis sessions to identify migration dependencies and synergies.
• Served as a liaison between other Contractor technical teams and various other project stakeholders including Business, Change Management, Release Management & Operations.
• Presented monthly tactical reports, improving project transparency and stakeholder confidence.
• Managed a team of 40 technical resources, orchestrating the successful execution of critical migration events with minimal disruption.
• Drove technical migrations of non-production and production applications during weekdays and weekends and provided hourly updates during migration events to EPO management, including CTO and CIO
• Organized incident management support, post-migration.
• Contributed to successful RFO proposals for contract renewals and new contracts.

• Delivered critical SharePoint platform upgrades and cloud migration projects, resulting in enhanced system performance and user satisfaction.
• Proactively addressed customer pain points and standardized project progress reporting to meet stakeholder expectations.
• Mitigated project risks through the implementation of robust risk management strategies within complex waterfall/agile frameworks.
  Focused on understanding customer pain points and managing their expectations.
• Implemented risk management and mitigation strategies while ensuring quality delivery.
• Collaborated intensively with various project stakeholders, vendors/suppliers, functional experts, Center of Excellence, and technical support teams in a global, multi-cultural setup.
• Received appreciations and notable recognitions for successful and critical project deliveries.

As a SDM

• Successfully managed vendor expectations & Reported quality and delivery KPIs to vendor on testing engagement
• Implemented vendor-recognized ideas to improve test process KPIs.
• Recruited new testers and reported quarterly financial forecasts.
• Oversaw work orders for 35 contractors, including timesheet approvals and pre-invoicing.
• Contributed to cost reduction and pilot offshoring through customer brainstorming workshops.

As a Test Analyst

• Acted as single point of contact for Sales and Finance, coordinating release planning and ensuring software quality for billing project and SAP system changes.
• Developed test plans and specifications, managed the execution of end-to-end business process tests for complex SAP Nearshoring projects, including BW, R/3, Retail, and billing.

• Started as Test Lead for Hewlett Packard account, managing printer testing.
• Promoted to Test Line Manager for KPN Telecom, successfully setting up onsite-offshore model with 30:70 ratio for a team of 25; rated as Star Performer.
• Handled multiple test lines simultaneously, including Network Provisioning & Activation, Mediation & Billing.
• Effectively managed stakeholder communication for productive delivery and issue resolution in complex setups.
• Ensured Quality Assurance using T-Map methodology for Test Specification & Execution; performed witness data migration tests in Israel, reported results, and provided Go/NoGo advice.
• Improved and standardized test case maintenance using HP Quality Center; coordinated the application of Rational Unified Process (RUP) in testing.
• Provided technical inputs on test domains for RFPs and supported new account acquisitions.
• Involved in internal hiring and line management of new resources.

• Conducted requirements analysis and developed comprehensive test cases and plans using Test Director.
• Achieved high-quality releases through end-to-end manual testing and automated test scripts with WinRunner.
• Enhanced application performance and stability with performance testing, defect analysis, and quality improvements using T-Map.
• Improved bug resolution efficiency by collaborating with Development, Application Support, and business teams.
• Elevated team capabilities by training new members on backend testing strategies
• Increased project efficiency by documenting detailed test procedures for complex projects, streamlining future testing efforts.

• Successfully developed a user-friendly interface for Windows-based client application using .NET framework.
• Enhanced security with robust business logic for user authentication and custom SQL Server 2000 queries.
• Ensured reliability through thorough unit testing.
• Improved user experience with detailed operational documentation and effective post-implementation support.
• Strengthened project outcomes by building strong relationships with design and development teams.

• Successfully taught electrical, electronic, and digital circuits to batches of up to 25 students per lab session.
• Ensured fair and accurate assessment by grading lab reports, class assignments, and tests.
• Developed an innovative electronic circuit prototype and authored instructional documents for summer high school projects.
• Enhanced educational resources by assisting in setup of new labs for Electrical Engineering department.

• Master of Science in Electrical Engineering
  
• Current GPA: 3.1
• Teaching Assistant Scholarship holder
• Worked briefly in DoD funded research projects

• Bachelor of Engineering in Electronics & Communications Engineering
• Aggregate: 82.1%
• Was nominated for one of the best outstanding female students of the year