Raisa Neagu
Barcelona
Summary
An accomplished and resourceful executive with comprehensive experience in Marketing and Sales. Excellent ability to multi-task, prioritize, organize, and train Sales and Customer Experience teams.
Overview
17
17
years of professional experience
Work History
Presales Consultant
Sotheby's Auction House
09.2021 - 10.2023
- Respond to client inquiries from the Bid Department, Post-Sales by phone and email.
- Facilitating online sales bid registration providing transactional support during online and live auctions.
- Assist IT Department's inquiries including client registration, account setup, and troubleshooting
Shop Manager
FELGAR Shop
06.2015 - 07.2020
- Managed daily operations of the store such as sales, inventory, stock, opening and closing cash registers
- Developed the best customer service and sales service for the clients to ensure repeat business.
- Drove retail sales by 30% through implementing effective merchandising and visual styling techniques.
- Developed and implemented promotional campaigns to increase sales and upselling
RESERVATION CONCIERGE
Hakkasan Restaurant
09.2012 - 05.2015
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Travel Consultant
Moldova Travel Services
01.2007 - 09.2012
- Dealing with customer queries and complaints: providing advice about visas or passports.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Built strong relationships with clients through exceptional communication and personalized service.
Education
M.D. - Marketing
EAE Business School
Barcelona, Spain06.2017
Bachelor of Science - International Relations
State University
Moldova08.2006
Skills
- Solution Selling
- Adaptability
- Decision Making
- Communications
- Performance Management
- Time Management
- Marketing Strategies
- Management
- Customer Service
- Leadership
- Reservations
- Upselling
- Merchandise
- Bilingualism
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
References
References available upon request.
Timeline
Presales Consultant
Sotheby's Auction House
09.2021 - 10.2023
Shop Manager
FELGAR Shop
06.2015 - 07.2020
RESERVATION CONCIERGE
Hakkasan Restaurant
09.2012 - 05.2015
Travel Consultant
Moldova Travel Services
01.2007 - 09.2012
M.D. - Marketing
EAE Business School
Bachelor of Science - International Relations
State University
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