RAINIER ANTONIO ZURBITO YSLA
Malaga
Summary
Experienced Product Manager skilled in product development, introduction, and deployment. Adept at managing a product's lifecycle from conception to fruition. Strong expertise in assessing customer requirements and generating successful product solutions. Analytical thinker with the ability to determine specifications and development plans.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Salesforce Platform
Toronto, ON/Carmel, IN
01.2017 - 03.2019
- Provided strategic leadership and guidance on enhancements and roadmap for the Salesforce platform for ADESA and other subsidiaries
- Managed and directed project execution for business unit-specific product teams
- Drove the creation and evolution of the Salesforce product roadmap, working directly with key stakeholders to support business objectives
- Guide platform enhancements to be able to deliver meaningful features that will improve user workflows and productivity
- Analyzed, evaluated and developed solutions that solve critical business problems
- Provided expertise on the capabilities and functionality of the platform, business processes and integration technology to the project team and other product managers throughout the organization
- Maintained product backlogs and user stories, discover customer and organization needs, systems and operational requirements, customer rollout, and usability for the different Salesforce products
- Worked alongside a cross-functional team to deliver Single-sign on capability to be able to pass and comply IT Security and compliance
- Worked alongside Sales and customer service team in implementing telephony function from the Salesforce platform
- Led a group 5 Product Managers located in multiple locations in North America
- Ensured that the team executes our business goals and initiatives on time and on budget.
Senior Manager, Online Services / Product Manager
Salesforce Platform
Toronto, ON
12.2015 - 01.2017
- Responsible for the overall integrity of the Canadian Program operations of the organization, which comprises a third of the revenue of the company
- Responsible for managing a group of Program Coordinators and supporting 13 e-Business teams across Canada
- Liaised between Sales Operations, Program Management and Engineering
- Managed the day-to-day front-end website operations, managing exceptions while meeting business deadlines and SLAs
- Served as the key operational contact for every software release cycle and managed the internal user acceptance testing and internal training
- Also served as Product Manager for the Salesforce platform for Canada, supporting 3 Canadian business units
- Managed the day-to-day operations of Salesforce with respect to the Canadian business units
- Tracked KPI, Sales reports and dashboards
- Worked with Canadian stakeholders with respect to user requirements and stories as well as working with Project Management in prioritizing user stories with respect to release cycles
- Worked along-side Product Managers for E-commerce with respect to all integration points between backend transactions and other DB items and the Salesforce platform
- Worked with the Marketing team in integrating Marketo to Salesforce.
Manager, Operations / Product Manager
Salesforce
Toronto, ON
10.2008 - 12.2015
- Oversaw front-end website operations by managing 5 Program Coordinators to ensure that business deadlines and 100% of SLAs were met
- Worked with Program Management team to ensure that all client wishlist are all taken into consideration and vetted
- Worked with Business Analysts to ensure that stories were written and prioritized accordingly for a release cycle
- Ensured that processes were evaluated on a regular basis and apply necessary action in order to comply with company goals
- Contracted by the US Product Management team to liaise with Canadian business units and bring the Salesforce platform to Canada
- Within 12 months, able to onboard approximately 100 Sales team, and a dozen operations staff
- Canadian business unit is approximately 1/3 of overall revenue
- Began working with key Canadian stakeholders to gather wishlist and enhancements requests
- Vetted them for prioritization and worked with the US Product team to get stories written and scheduled in a release cycle.
Supervisor, Listing Support Services
ADESA Canada
Toronto, ON
01.2008 - 10.2008
- Managed the day-to-day of a department with 10 staff
- Achieved 100% SLA compliance by promptly addressing and resolving exceptions.
Senior Program Coordinator/Program Coordinator
ADESA Canada
Toronto, ON
01.2006 - 01.2008
- Enhanced workflow efficiency by 30% by assuming dual roles across two operational teams
- In this capacity, I was assigned specific seller portfolios
- Worked closely with the Program Management team, ensuring all client needs are met
- Involved very in the lifecycle of a pre-owned vehicle as it goes through multiple sales channels and working with Pre and Post sale operations on any exceptions.
Listing Support Coordinator
ADESA Canada
Toronto, ON
08.2003 - 01.2006
- Automated vehicle record creation, reducing manual entry by 90% and improving processing speed
- Speed, accuracy and attention to detail were key traits that I honed on in this role.
System Performance Analyst
Telcordia Technologies, Inc. (now Ericsson)
Piscataway, NJ
06.1999 - 04.2003
- Responsible for reviewing a surveillance and fault management system called NMA/EG (Network Monitoring and Analysis/Enhanced Graphics) feature requirements and designs for performance impacts on both X setup and Client-Server environment
- Responsible for co-authoring performance requirements for the Performance Validation Plan Test Case Document for all major releases in accordance with client business requirements
- Executed performance test cases and reporting the results of the Performance Validation Plan testing on Linux platforms such as Solaris 2.6/7, AIX 4.3 and Windows platform using Linux emulators
- Responsible for creating, developing and documenting testing scenarios based on volume, stress and exhaust point, as well as analyzing performance data to identify bottlenecks, application problems and tuning parameters.
Education
Bachelor of Science - Electrical Engineering
Pamantasan Ng Lungson Ng Maynila (University of The City of Manila)
ManilaMaster of Science - Engineering Management
New Jersey Institute of Technology
Newark, NJSkills
- Product Lifecycle Management
- Cross Functional Leadership
- Strategic Planning
- Technical acumen
- Stakeholder Management
- Data-driven decision-making
- Product Roadmaps
- Product Launches
Training
- Salesforce ADM 201
- Agile Scrum Foundation
Languages
English
First Language
Spanish
Upper Intermediate (B2)
B2
Certification
- Product Launches MicroCertification (PRLC)
- Product Roadmapping MicroCertification (PRC)
- Product Strategy MicroCertification (PSC)
- Product-Led Growth MicroCertification (PLGC)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Product Manager
Salesforce Platform
01.2017 - 03.2019
Senior Manager, Online Services / Product Manager
Salesforce Platform
12.2015 - 01.2017
Manager, Operations / Product Manager
Salesforce
10.2008 - 12.2015
Supervisor, Listing Support Services
ADESA Canada
01.2008 - 10.2008
Senior Program Coordinator/Program Coordinator
ADESA Canada
01.2006 - 01.2008
Listing Support Coordinator
ADESA Canada
08.2003 - 01.2006
System Performance Analyst
Telcordia Technologies, Inc. (now Ericsson)
06.1999 - 04.2003
Bachelor of Science - Electrical Engineering
Pamantasan Ng Lungson Ng Maynila (University of The City of Manila)
Master of Science - Engineering Management
New Jersey Institute of Technology
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
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