Rahena Begum
London
Summary
Highly-organised Administrative and Data Protection Specialist with over 10 years of professional experience.
Proven track record of improving operational efficiency, managing complex case systems, and handling sensitive data with precision.
Recognised for delivering consistent, high-quality support and improving service delivery through proactive problem-solving and cross-team collaboration.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Administrator
Housing Ombudsman Service
London
02.2025 - 04.2025
- Managed SharePoint-based document control and task tracking, reducing miscommunication errors.
- Handled 100+ inbox queries weekly, ensuring accurate logging and timely escalation.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Data Rights Manager
Metropolitan Police
London
03.2024 - 10.2024
- Processed 200+ Freedom of Information Requests with 80% on-time compliance.
- Maintained data records using case management tools to track and report KPIs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Data Protection Manager
Metropolitan Police
London
07.2019 - 03.2024
- Resolved 500+ data complaints, reducing processing errors by 40% while simultaneously working on daily operations and managing up to 10 members of staff.
- Led a large recruitment campaign onboarding multiple hires; drafted job specs and tracked applicants.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
Data Protection Caseworker
Metropolitan Police
London
01.2019 - 07.2019
- Reviewed and redacted data for legal disclosures in compliance with DPA 2018.
- Supported SAR case backlog reduction with streamlined documentation workflows.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Team Administrator
The Healthcare and Professional Council
London
10.2018 - 12.2018
- Managed scheduling, correspondence, and case updates using internal systems.
- Delivered timely support in high-volume case handling environments.
- Handled at least 30 incoming calls and emails from clients per day.
Membership Administrator
Investment Property Forum
London
02.2018 - 07.2018
- Processed memberships and renewals; maintained 100% data accuracy in CRM.
- Managed accurate database of member information, ensuring timely updates and seamless communication efforts.
- Coordinated successful events for members, fostering networking opportunities and increased participation rates.
Property Administrator
UpMyStreet
London
10.2015 - 02.2018
- Maintained document control and compliance files for property records.
- Provided administrative support to property managers and external clients.
- Updated property listings regularly on various platforms, ensuring accurate information was readily available as and when required.
Medical Recruiter
Mayday Healthcare
London
03.2015 - 10.2015
- Recruited healthcare professionals for contracts with successful fulfillment rate.
- Managed compliance checks and maintained audit-ready staff records.
- Increased candidate placements by cultivating strong partnerships with healthcare organisations seeking skilled professionals.
Education
Bachelor of Science - Computing and Information Systems
Goldsmiths, University of London
London 09.2010 - 09.2013
Skills
Timeline
Administrator
Housing Ombudsman Service
02.2025 - 04.2025
Data Rights Manager
Metropolitan Police
03.2024 - 10.2024
Data Protection Manager
Metropolitan Police
07.2019 - 03.2024
Data Protection Caseworker
Metropolitan Police
01.2019 - 07.2019
Team Administrator
The Healthcare and Professional Council
10.2018 - 12.2018
Membership Administrator
Investment Property Forum
02.2018 - 07.2018
Property Administrator
UpMyStreet
10.2015 - 02.2018
Medical Recruiter
Mayday Healthcare
03.2015 - 10.2015
Bachelor of Science - Computing and Information Systems
Goldsmiths, University of London
09.2010 - 09.2013
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