Ragnar Bruijnesteijn
Torrevieja
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Senior Strategic Account Executive
Indeed
03.2018 - 04.2024
- Collaborated with cross-functional teams to ensure seamless delivery of products and services, resulting in high client satisfaction.
- Coordinated with marketing teams on targeted campaigns aimed at increasing brand awareness among key decision-makers within specific industries.
- Implemented consultative sales approach that led to better understanding of clients'' needs and higher close rates.
- Managed diverse portfolio of accounts, ensuring timely communication and personalized service for each client.
- Negotiated contracts with clients, securing favorable terms for both parties while maximizing profitability.
- Achieved or exceeded company-defined sales quotas.
- 3 time winner of market year on year growth incentive.
Depot Manager
Grange Tool Hire & Sales
05.2017 - 05.2018
- Responsible for daily operation of Tool Hire and Sales Centre
- Engaging with customer via mail/web/phone and face to face to increase business and revenue
- Responsible for 53% increase in hire and 253% increase in sales generated from depot
- Engage and motivate team, promoting change management to drive business improvement
- Attracted new suppliers by creating professional atmosphere in retail area
- Liaising with hire controllers, service engineers and delivery staff to ensure smooth operation throughout day.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Owner, Fitness Equipment Rental & Sales
Emerald Home Fitness
01.2009 - 03.2017
- Analysing industry trends and compiled market research data to drive planning and strategy
- Directed targeted marketing efforts that introduced new products and promoted product visibility
- Set up online advertising campaigns through Facebook and Google AdWords
- Managed day-to-day business operations. Average of 50 Incoming calls per day/ Follow up emails/ arranging of up to 20 deliveries per day
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Manage business finances, including paying vendors and suppliers for services rendered
- Prepare income statements and balance sheets and projected cash flow.
Team Manager
Convergys
01.2013 - 07.2016
- Managed multilingual support team of up to 18 technical support agents
- Mentored and developed this team resulting in a 15% uplift in CSAT score and 10% reduction in call handling time
- Main POC for client in relation to language specific issues/requirement
- Actively supported HR and training department with recruitment and training of new and tenured agents.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Skills
- Solution selling
- Relationship Management
- Pipeline Management
- Upselling strategies
- Revenue Growth
- Industry Expertise
- Client Relationship Building
- Sales Presentations
- Data-driven decision-making
- Teamwork and Collaboration
Accomplishments
- Supervised team of 18+ staff members.
- Achieved yearly growth bonus through effectively helping clients achieving their hiring needs.
- Collaborated with team of account executives and client success operatives in the development of a seamless all in experience for clients.
- Resolved product issue through consumer testing.
References
References are available on request.
Languages
Dutch
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Timeline
Senior Strategic Account Executive
Indeed
03.2018 - 04.2024
Depot Manager
Grange Tool Hire & Sales
05.2017 - 05.2018
Team Manager
Convergys
01.2013 - 07.2016
Owner, Fitness Equipment Rental & Sales
Emerald Home Fitness
01.2009 - 03.2017
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