RAFFAELE MARIGLIANO
Barcelona
Summary
Dynamic and results-driven Luxury Retail Professional with a proven track record of excellence in high-profile environments. Currently serving as a trusted Brand Ambassador at Cartier, I deliver exceptional clienteling, personalized styling, and cross-category sales performance for a discerning global clientele, consistently exceeding KPIs. Backed by a strong background as Team Manager, I combine sharp commercial acumen with a reputation as an approachable, positive, and hands-on leader. Expert in fostering collaborative environments, motivating teams to achieve strategic goals, and navigating complex operational challenges with ease and reliability.
Overview
10
10
years of professional experience
Work History
Boutique Sales Associate
CARTIER
Barcelona
06.2025 - Current
- Engaged customers with personalised service in a luxury retail environment and built relationships with clients.
- Demonstrated extensive product knowledge of fine jewellery and watches.
- Consistently exceeded sales and clienteling KPIs by delivering elevated and personalised experience to local and international clientele.
Team Manager
CHANEL
London
07.2022 - 06.2025
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
Senior Sales Associate
CHANEL
London
07.2019 - 06.2022
- Met or exceeded sales objectives on a consistent basis to drive company growth.
- Trained new sales personnel on company policies and effective customer acquisition strategies to enhance team performance.
- Delivered exceptional customer service that fostered client loyalty and satisfaction.
Client Advisor
PRADA
London
07.2017 - 07.2019
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Built relationships with customers and community to promote long term business growth.
Head Cashier
MASSIMO DUTTI
London
06.2016 - 07.2017
- Trained and mentored new cashiers, using positive techniques to enhance performance and foster team collaboration.
- Executed store opening, closing, and shift-change procedures, maintaining accurate shift-change logs for accountability.
- Instructed employees to enhance customer interactions and register efficiency.
Education
Course Certificate - Management of Fashion And Luxury Companies
BOCCONI UNIVERSITY
Milan, ITALYHigh School Diploma -
ITC LUCA PACIOLI
Naples, ITALYSkills
- Communications
- Teamwork
- Time Management/Organization
- Customer service
- Adaptability/Flexibility
- Leadership
- Creative problem solving
- Multitasking
Languages
- Italian
- English
- Spanish
Timeline
Boutique Sales Associate
CARTIER
06.2025 - Current
Team Manager
CHANEL
07.2022 - 06.2025
Senior Sales Associate
CHANEL
07.2019 - 06.2022
Client Advisor
PRADA
07.2017 - 07.2019
Head Cashier
MASSIMO DUTTI
06.2016 - 07.2017
Course Certificate - Management of Fashion And Luxury Companies
BOCCONI UNIVERSITY
High School Diploma -
ITC LUCA PACIOLI