Rafail Stampoulis
Kavala
Summary
Dynamic customer service professional with extensive experience at Hellenic Post (ELTA), excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at managing inventory and training staff, consistently delivering top-quality service in fast-paced environments. Dedicated professional with strong cash handling, conflict resolution, and effective communication skills. Experienced in providing exceptional customer service and managing inventory in fast-paced environments. Dedicated counter clerk with strong cash handling and customer relationship management skills. Committed to enhancing customer experiences through effective communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Counter Clerk / Central Cash Management
Hellenic Post (ELTA)
Kavala
04.2025 - Current
- Assisted customers with postal inquiries and service options daily.
- Managed inventory of mailing supplies and merchandise regularly.
- Handled cash and balanced registers at the end of shifts accurately.
- Trained new staff on procedures and customer service protocols effectively.
- Resolved customer complaints by providing timely solutions and support.
- Greeted customers and provided friendly customer service.
- Handled money transfers between registers during peak times when additional help was needed on the floor.
Counter Clerk
Hellenic Post (ELTA)
Kavala
12.2023 - 11.2024
- Processed customer transactions efficiently at local postal service.
- Assisted customers with package tracking and delivery inquiries.
- Operated mail sorting equipment to ensure timely dispatch.
- Provided information about postal rates and services to customers.
- Delivered top quality customer service while managing multiple tasks.
Buffet Waiter
Dais Cove Hotel
05.2024 - 11.2024
- Served guests efficiently, ensuring prompt and friendly service.
- Maintained cleanliness and organization of dining area throughout service.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Engaged with guests, addressing concerns and enhancing their dining experience.
- Quickly cleared tables to maintain customer flow throughout dining area.
Buffet Runner
Kiani Beach Resort
09.2023 - 11.2023
- Maintained cleanliness and organization of buffet stations and dining spaces.
- Assisted kitchen staff with food preparation and replenishing buffet items.
- Monitored buffet quality control standards ensuring that only top-quality food was served to customers.
Room Service / Tableau
Kiani Beach Resort
03.2023 - 09.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers through phone conversations.
Counter Clerk
Hellenic Post (ELTA)
Kavala
05.2021 - 08.2022
- Processed customer transactions efficiently at local postal service.
- Assisted customers with package tracking and delivery inquiries.
- Collaborated with team members to streamline workflow operations.
- Greeted customers and provided friendly customer service.
Shift Supervisor
Moustheni Tolls
Kavala
06.2013 - 08.2020
- Supervised daily toll operations to ensure efficient traffic flow.
- Trained and mentored staff on company procedures and safety protocols.
- Managed customer inquiries and resolved issues promptly and professionally.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Vocational Training Institute (IEK) Diploma - Computer Science
IEK ALEXANDROUPOLIS
ALEXANDROUPOLI04-2015
Skills
- Cash handling
- Inventory management
- Customer inquiries
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Cash and credit card transactions
- Customer focused
Languages
- Greek, Native
- English, C2
- Spanish, Basic
Timeline
Counter Clerk / Central Cash Management
Hellenic Post (ELTA)
04.2025 - Current
Buffet Waiter
Dais Cove Hotel
05.2024 - 11.2024
Counter Clerk
Hellenic Post (ELTA)
12.2023 - 11.2024
Buffet Runner
Kiani Beach Resort
09.2023 - 11.2023
Room Service / Tableau
Kiani Beach Resort
03.2023 - 09.2023
Counter Clerk
Hellenic Post (ELTA)
05.2021 - 08.2022
Shift Supervisor
Moustheni Tolls
06.2013 - 08.2020
Vocational Training Institute (IEK) Diploma - Computer Science
IEK ALEXANDROUPOLIS